Australian Competition and Consumer Commission Stories

Australian Stories

Australian Competition and Consumer Commission (ACCC) stories

Australians fear identity theft as online fraud rises

Australians wary of AI fraud checks as Experian data shows 56% have faced online scams or identity theft, with millennials hit hardest.

By Sean Mitchell • 4 min read • Last month

Fintech

Compare Club widens health insurance panel to 10 funds

Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.

By Karen Joy Bacudo • 3 min read • Mon, 23rd Mar 2026

Disaster Recovery

FinTech Australia launches summit on open banking data

FinTech Australia unveils Fintech Data Horizons Summit to spotlight real-world open banking and data sharing across key sectors in 2026.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026

Gaming

Superloop again named Australia's fastest fixed network

Superloop has retained its crown as Australia's fastest fixed network, winning Ookla's Speedtest award for the second half of 2025.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 12th Feb 2026

Customer Experience

Verified email logos win trust in Boxing Day sales

Verified brand logos in emails are boosting Australians' trust and clicks in Boxing Day sales, as AI-driven phishing threats intensify.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Unified Communications

Superloop named Australia's fastest fixed network by Ookla in 2025

Superloop has been named Australia's fastest fixed network by Ookla for H1 2025, topping consumer speed tests with superior download, upload and latency performance.

By Jed Nykolle Harme • 3 min read • Wed, 27th Aug 2025

Multi-factor authentication

Australians still struggle to spot & respond to scams safely

Nearly 80% of Australians have faced scam communications recently, yet 70% lack knowledge on how to respond safely, reveals new Optus research.

By Shannon Williams • 4 min read • Tue, 26th Aug 2025

Data Protection

Fraud, friction, and the future: Prioritising trust in a high-stakes market

A major Australian financial institution lost A$23m from unauthorised transactions, prompting a nationwide push to prioritise trust and fraud prevention in 2024.

By Ljubiša Velikić • 5 min read • Thu, 10th Jul 2025

Digital Literacy

Optus faces $100 million penalty in sales tactics case

Optus faces a AUD $100 million penalty after admitting to selling unaffordable contracts to vulnerable consumers, including First Nations Australians.

By Melania Watson • 5 min read • Wed, 18th Jun 2025

Multi-factor authentication

Super fund cyberattacks highlight risks to Australian savings

Several Australian superannuation funds suffered cyberattacks in April 2025, compromising thousands of accounts and raising urgent security concerns.

By Melania Watson • 3 min read • Fri, 2nd May 2025

Artificial Intelligence

FinTech Australia urges reform of R&D tax incentives

FinTech Australia is urging the government to revamp R&D tax incentives as investment in early-stage fintechs declines, risking a two-speed sector.

By Kaleah Salmon • 3 min read • Thu, 20th Mar 2025

Malware

Microsoft exposes phishing scam targeting Booking.com hosts

Microsoft has revealed a phishing scam targeting hotel owners on Booking.com, warning the tourism sector of rising cyber threats and significant financial risks.

By Sean Mitchell • 2 min read • Fri, 14th Mar 2025

Digital Transformation

Australian regulator chooses TechnologyOne's ERP solution

The Australian Energy Regulator has selected TechnologyOne's SaaS+ solution, marking a first for federal agencies under the new DTA ERP panel.

By Kaleah Salmon • 2 min read • Tue, 4th Mar 2025

Fitbit

Is your refund and returns policy ACCC-compliant?

The ACCC has highlighted misleading return policies on over 2,000 Australian retail websites, prompting calls for businesses to review compliance with consumer rights.

By Emily Booth • 3 min read • Wed, 26th Feb 2025

Valentine's Day

Australians urged to beware AI romance scams' deception

As Valentine's Day approaches, experts warn Australians to remain cautious of AI-assisted romance scams, causing significant loss, with AUD $35 million reported in 2023.

By Melania Watson • 2 min read • Wed, 12th Feb 2025

Cloud / Communication Service Providers

Revised telecom code seeks stronger consumer safeguards

Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024

Malware

Australians warned of Black Friday online shopping scams

Australians are being warned to stay vigilant as online shopping scams surge during Black Friday, with losses exceeding AUD $14.9 million this year.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024

Global Stories

Australian Competition and Consumer Commission (ACCC) stories

Ransomware

Why "strong passwords" can't save you from AI

AI turns password security on its head as infostealers, credential stuffing and employee mistakes drive a surge in phishing and ransomware risks.

By Raymond Schippers • 4 min read • 4 days ago

Artificial Intelligence

How businesses can close out FY24–25 on solid footing and start strong in FY25–26

As FY24–25 ends, Australian businesses face increased ATO compliance checks on tax debts and deductions; automation and tighter controls are vital to start FY25–26 strong.

By Fabian Calle • 4 min read • Tue, 3rd Jun 2025

Data Protection

Rise in cybercrime during holiday shopping season alerts

With the festive season nearing, a 30% rise in ransomware attacks threatens consumers, as cybercriminals exploit holiday shopping anxieties.

By Kaleah Salmon • 3 min read • Wed, 11th Dec 2024