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Australian Stories

Best Practice stories

RBA bans card surcharges and cuts fees in major overhaul
Fintech

RBA bans card surcharges and cuts fees in major overhaul

Australia's central bank will outlaw card surcharges and squeeze interchange fees, forcing merchants, banks and payment firms to rethink costs.

By Shannon Williams • 5 min read • Wed, 1st Apr 2026
Medcast launches AI platform with initial focus on general practice
Artificial Intelligence

Medcast launches AI platform with initial focus on general practice

Medcast's MedLuma AI targets Australian general practice with cited guideline answers and CPD points, as pressure mounts on GPs.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026
AI rollout sees Australia ease identity security checks
Digital Transformation

AI rollout sees Australia ease identity security checks

Australian firms are easing digital identity checks to speed AI rollouts, even as doubts grow over governing non-human access and risk.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
EY launches AI Academy to upskill Australian workers
Data Protection

EY launches AI Academy to upskill Australian workers

EY has launched an AI Academy in Australia to upskill workers, standardise everyday AI use and tighten governance across organisations.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026

Global Stories

Best Practice stories

World Cup ad spend at risk from campaign data flaws
Gaming

World Cup ad spend at risk from campaign data flaws

World Cup ad data flaws could put USD $3.9 billion in spending at risk, as Grasp warns inconsistent campaign naming may distort reporting.

By Sofiah Nichole Salivio • 3 min read • Last month
TCCA urges standards push on critical broadband security
Unified Communications

TCCA urges standards push on critical broadband security

TCCA urges industry to align on international standards as 4G and 5G broadband systems expand the cyber risk for mission critical communications.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Rockwell Automation brings SecureOT to industrial systems
Manufacturing

Rockwell Automation brings SecureOT to industrial systems

Rockwell Automation launches SecureOT to help Australian industry counter rising cyber attacks on critical operational technology.

By Anthony Caruana • 6 min read • Fri, 27th Mar 2026
Global CISO Council launched to steer AI governance
Data Protection

Global CISO Council launched to steer AI governance

EC-Council launches the Global CISO Council to unify AI governance, tech risk oversight and regulatory response for senior security leaders.

By Mark Tarre • 3 min read • Sat, 14th Mar 2026
Gamma urges diagnosis-led rethink of customer experience
EduTech

Gamma urges diagnosis-led rethink of customer experience

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026

Stories from Other Regions

Best Practice stories

HousingAI launches AI knowledge platform for social housing
Data Protection

HousingAI launches AI knowledge platform for social housing

HousingAI launches AI platform for social housing teams, offering sourced guidance on compliance, inspections and policy decisions amid tighter scrutiny.

By Catherine Knowles • 3 min read • Last week
Alpha Swanson achieved ISO 27001 certification on own system
Software-as-a-Service

Alpha Swanson achieved ISO 27001 certification on own system

Alpha Swanson secures ISO 27001:2022 on its Certain platform after dual UKAS audits, bolstering its case for advisers to hold the standards they sell.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Broadridge AI project in Ireland to simplify disclosures
Fintech

Broadridge AI project in Ireland to simplify disclosures

Broadridge's Irish AI project aims to turn dense fund disclosures into plain English for retail investors, with IDA Ireland backing the study.

By Karen Joy Bacudo • 4 min read • Last week
Diversity VC says certified firms boost team diversity
Human Capital Management

Diversity VC says certified firms boost team diversity

Diversity VC marks a decade in venture capital with evidence certified firms are widening teams faster, as women's share on UK investment desks rises to 31%.

By Mark Tarre • 5 min read • Last month
Retail abuse drives staff quits as crime hits stores
Customer Experience

Retail abuse drives staff quits as crime hits stores

VoCoVo survey finds 88% of UK retailers have lost staff to customer abuse, while 67% say AI could help tackle rising in-store crime.

By Karen Joy Bacudo • 4 min read • Last month
Microlise unveils driver of the year awards shortlist
Cartech

Microlise unveils driver of the year awards shortlist

Microlise names 11-category 2026 Driver of the Year Awards shortlist, with Aldi, Co-op, Tesco and Waitrose drivers among those vying for top honours.

By Sean Mitchell • 3 min read • Thu, 26th Mar 2026
UK payroll errors persist as delays & manual work rise
Digital Transformation

UK payroll errors persist as delays & manual work rise

UK payroll in crisis as 89% of professionals report frequent errors and delays, with manual processes and poor system integration to blame.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026
Phoenix Software named fourth on UK Best Workplaces list
Human Capital Management

Phoenix Software named fourth on UK Best Workplaces list

York-based Phoenix Software has been ranked fourth in Great Place to Work UK's Best Workplaces 2026 list for large employers.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026