BSO stories - Page 5

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

AppOmni appoints Joel Wallenstrom as General Manager to spearhead its SaaS security initiatives, integrating Product, Engineering, and Customer Success disciplines.

Sally Europe sees a 2% rise in on-shelf availability and a 5% boost in working capital after implementing Slimstock’s supply chain platform, enhancing cash flow.

Leveraging a robust CRM system is crucial for law firms to strengthen client relationships, drive business growth, and ensure no client 'falls through the cracks'.

Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.

As AI technology permeates workplaces, businesses must tailor AI policies to their unique needs, ensuring compliance with emerging laws and ethical standards.

ColourTokens champions pervasive microsegmentation, safeguarding resources from VMs to microservices across diverse locations, crucial for efficient business operations.

Absolute Security will unveil its new Cyber Resilience Platform at Black Hat USA 2024, offering significant advancements in combating cyber threats amid the surge of remote and hybrid work.

Five Australian tech startups will vie for the KPMG Australian Tech Innovator 2024 title in Sydney, with the winner advancing to the global finals in Lisbon.

Tricentis' 2024 report highlights how AI is revolutionising DevOps, with 60% of practitioners prioritising AI in testing. Despite benefits, skills and regulation remain barriers.

Zendesk's Future of AI-powered CX report forecasts AI-driven transformations in the CX industry, with 92% of Australian CX leaders predicting traditional practices will become obsolete by 2027.

CAST has launched CAST SBOM Manager, an automated tool to create and manage Software Bill of Materials (SBOMs) for compliance, aimed at simplifying documentation for software providers.

Accenture and SandboxAQ have expanded their partnership to bolster enterprise data encryption, safeguarding against cyber threats from current breaches to quantum computing advances.

Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.

Candela's C-8 all-electric powerboat debuts in Sydney, heralding a new era in sustainable marine technology with speeds of up to 30 knots and a 57-nautical mile range.

Canon Oceania's 2024 Sustainability Report highlights achievements in emissions reduction, circular economy efforts, and community initiatives, reflecting its commitment to sustainable practices.

One of the most anticipated conferences, The Digital Workplace Conference Australia, is returning to Sydney, from 31 July to 1 August.

Generative AI is set to revolutionize enterprise software by making costly customisation obsolete, paving the way for unprecedented digital agility.

SentinelOne has launched the SentinelOne Risk Assurance Initiative, enabling insurers to offer advanced AI security at preferred rates to reduce cyber threats and insurance premiums.

An IT outage caused by a faulty update from CrowdStrike halted 8.5 million Windows PCs, disrupting airlines and the NHS; a fix and reboot are now advised.