Chatbots stories - Page 3

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.

Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.

WiseTech will cut about 2,000 roles, a third of its staff, as it leans on AI, echoing wider structural job shifts across major employers.

ANZ marketers embrace AI to meet soaring demands for real-time, two-way customer conversations, but patchy data and generic campaigns hold them back.

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

Multipole AI has launched AIMSOO, a free platform to help SMEs boost visibility in AI-driven search and chat interfaces.

Mainstream AI tools flunk detailed Australia and New Zealand K-10 curriculum tests, raising risks for teachers relying on chatbots in class.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

AI is turning romance scams into industrial-scale fraud, with deepfakes and chatbots driving billions in losses, Tenable warns.

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

NTT DATA's 2026 foresight flags six AI trends driving an 'age of mass intelligence', reshaping autonomy, security and chip sovereignty.

Australians are turning to AI for romance and emotional support as dating app scams soar, with social engineering behind most threats.

Moltbook, the all-bot social network, faces scrutiny after researchers reportedly accessed its live database and user emails without checks.