Commerce Stories

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Commerce stories

Zendesk moves beyond ticket closures with outcome-based AI

The new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.

By Anthony Caruana • 4 min read • Today

Digital Transformation

Annexa: NetSuite Next is a flick of a switch. Rewiring the CFO takes longer

NetSuite partner Annexa's Matthew Owens said the NetSuite Next upgrade is nearly effortless, but finance is slower putting AI agents to work.

By Donovan Jackson • 5 min read • Today

Robotics

ClickHouse expands with Xata deal into Postgres & AI

The deal aims to cut the operational sprawl facing companies as AI agents push analytics, transactions, monitoring and security onto one platform.

By Sean Mitchell • 3 min read • Yesterday

Digital Transformation

Blue Yonder launches AI-native order management tool

Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.

By Mara Sugue • 4 min read • Last week

eCommerce

There is no such place as APAC

Influence in Southeast Asia now depends on local creator trust, as a single global brief can fail in one market and thrive in another.

By Wendy Wang • 5 min read • Last week

Artificial Intelligence

Shopify adds app security check to CLI in AI toolkit

Developers can now spot common security flaws in their own apps before release as Shopify widens its AI Toolkit and commerce updates.

By Sofiah Nichole Salivio • 3 min read • Last month

Malware

Akamai says online scams overtake phishing attacks

Scam detections roughly doubled to 6.4 million in the first quarter of 2026, signalling a shift that is widening fraud risk for businesses.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Syndigo named leader in Gartner's first PIM quadrant

The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Customer Experience

WARC survey says strategists see reasons for optimism

Agency strategists are feeling more upbeat, even as AI, consolidation and tougher growth conditions raise pressure to prove their commercial worth.

By Mara Sugue • 4 min read • Last month

Fintech

Juspay revenue rises 30% to USD $75 million in FY26

Core India operations stayed profitable as the payments firm expanded overseas and pushed into AI, even after a USD $10 million net loss.

By Karen Joy Bacudo • 3 min read • Last month

Advertising Technologies

WPP names Tyler Turnbull as Chief Executive of Creative

The move signals WPP's push to join up its creative agencies more tightly as clients demand fewer silos and more integrated services.

By Mara Sugue • 4 min read • Last month

Marketing Technologies

Commerce launches AI tools to boost product discovery

Merchants could gain more visibility in AI search and recommendation results as Commerce's new enrichment tools restructure catalogue data for machines.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 30th Sep 2026

Stories from Other Regions

Commerce stories

Broadband

ALGA adds Chinese option to My O! app in Kyrgyzstan

Chinese-speaking users in Kyrgyzstan can now access telecoms, banking and shopping in My O! as ALGA responds to a changing customer base.

By Mara Sugue • 3 min read • Last week

Fintech

Coupang & OpenAI host Singapore AI Grand Prix hackathon

The overnight contest drew 60 Singapore entrants and handed winners USD $13,000 in OpenAI API credits, with participants testing Codex on shopping tasks.

By Regine Laguilles • 3 min read • Last week

Data Analytics

Akeneo named Gartner leader in product data management

The ranking may bolster Akeneo's appeal to retailers and manufacturers seeking software to keep product data consistent across fast-changing sales channels.

By Mara Sugue • 4 min read • Last month