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Australian Stories

Communication stories

Gold Coast private hospital improves comms with Alcatel-Lucent Enterprise solutions
Unified Communications

Gold Coast private hospital improves comms with Alcatel-Lucent Enterprise solutions

Alcatel-Lucent Enterprise helps Australian healthcare provider Ramsay Health Care improve communication and patient care with innovative technology solutions.

By Mitchell Hageman • 4 min read • Tue, 16th Aug 2022
Motorola acquires radio comms provider Barrett Communications
Radio

Motorola acquires radio comms provider Barrett Communications

Motorola Solutions says the two companies are united in delivering vital communications that organisations worldwide depend on.

By Jessie Chiang • 2 min read • Tue, 16th Aug 2022
Does your business' phone system have the “IT” factor?
Unified Communications

Does your business' phone system have the “IT” factor?

Why it's time to upgrade your communication system - the success stories and the cash incentives currently available to you.

By Jessie Chiang • 6 min read • Wed, 13th Jul 2022
South Australia state satellite makes significant progress
Space Technologies

South Australia state satellite makes significant progress

South Australia's first state satellite has successfully completed the Critical Design Review (CDR), moving it closer to providing tangible data solutions.

By Zach Thompson • 4 min read • Wed, 18th May 2022

Global Stories

Communication stories

Scope Australia selects NICE CXone platform to streamline operations
Customer Relationship Management

Scope Australia selects NICE CXone platform to streamline operations

One of Australia's largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.

By Mitchell Hageman • 3 min read • Fri, 12th Aug 2022
Spectralink DECT devices now integrated with Microsoft Teams SIP Gateway
Unified Communications

Spectralink DECT devices now integrated with Microsoft Teams SIP Gateway

Spectralink DECT devices are now integrated with Microsoft Teams SIP Gateway to help create better results for business-critical frontline workers.

By Mitchell Hageman • 2 min read • Tue, 9th Aug 2022
Infobip's SMS and WhatsApp services are now available through Microsoft
Unified Communications

Infobip's SMS and WhatsApp services are now available through Microsoft

Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.

By Jessie Chiang • 3 min read • Fri, 22nd Jul 2022
8x8 announces its CPaaS can now deliver no-code functionality
Unified Communications

8x8 announces its CPaaS can now deliver no-code functionality

8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.

By Mitchell Hageman • 2 min read • Mon, 18th Jul 2022
How organisations can prepare for a post-pandemic workforce
Hybrid & Remote Work

How organisations can prepare for a post-pandemic workforce

Returning to the office post-pandemic? Here are three key considerations for managing the new hybrid workforce.

By Stephen Darracott • 3 min read • Thu, 30th Jun 2022
Zoom appoints Greg Tomb as President
Unified Communications

Zoom appoints Greg Tomb as President

Zoom hires Greg Tomb as new president, bringing over 20 years of experience from Google Cloud; will oversee go-to-market strategy and revenue efforts.

By Zach Thompson • 2 min read • Fri, 17th Jun 2022
Finance is on a new footing to improve internal customer service
Customer Relationship Management

Finance is on a new footing to improve internal customer service

Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely's founder and CEO Dion Williams.

By Dion Williams • 4 min read • Mon, 13th Jun 2022
Q&A: Oculeus discusses the current state of telecoms fraud and beyond
Unified Communications

Q&A: Oculeus discusses the current state of telecoms fraud and beyond

Telecoms fraud is a growing concern as cybercriminals use advanced technology to outpace anti-fraud solutions. Measures are being taken to minimize the threats.

By Sean Mitchell • 6 min read • Wed, 8th Jun 2022
Symbio consolidates TNZI business to support APAC expansion
Unified Communications

Symbio consolidates TNZI business to support APAC expansion

Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.

By Mitchell Hageman • 3 min read • Fri, 27th May 2022
Successful digital transformation in the hybrid work era is about embracing shifting goalposts
Document Management

Successful digital transformation in the hybrid work era is about embracing shifting goalposts

Remote working has highlighted the need for digital transformation in organizations, offering stability, resilience, and flexibility for the future.

By Chris Smith • 3 min read • Fri, 20th May 2022
NICE CXone platform integration implemented with Regional Bank Australia
Unified Communications

NICE CXone platform integration implemented with Regional Bank Australia

NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.

By Mitchell Hageman • 3 min read • Mon, 9th May 2022
Can't read, won't buy: globalization requires more communication than ever before
Human Capital Management

Can't read, won't buy: globalization requires more communication than ever before

Global remote work is helping businesses expand into new markets. Speaking to customers in their native language is key to success.

By Thomas Merchant • 5 min read • Thu, 28th Apr 2022

Stories from Other Regions

Communication stories

Motorola Solutions to upgrade Taiwan's police network
Network Infrastructure

Motorola Solutions to upgrade Taiwan's police network

Motorola Solutions to upgrade Taiwan National Police Agency's communication network in $128m project. Increased coverage and new security features expected.

By Jessie Chiang • 3 min read • Tue, 7th Jun 2022