Conversational AI stories - Page 11
APAC retailers stay confident, prioritise loyalty amid challenges
Tue, 29th Jul 2025
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cx
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martech
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personalisation
A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.
ChatSa unveils AI Magic for instant cross-platform chatbots
Thu, 24th Jul 2025
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crm
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genai
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ai
ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.
OpenTable launches AI Concierge to streamline restaurant bookings
Thu, 24th Jul 2025
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genai
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data privacy
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ai
OpenTable unveils AI Concierge to ease bookings at over 60,000 restaurants by providing instant info on menus, hours, and more for savvy diners worldwide.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Extreme Platform ONE launches with integrated AI for networks
Wed, 16th Jul 2025
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firewalls
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network infrastructure
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network security
Extreme Networks launches Extreme Platform ONE, integrating AI to cut network tasks by 90% and speed up resolution by 98%, simplifying IT management.
AI Appreciation Day: What it means for the future of customer engagement
Mon, 14th Jul 2025
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crm
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data analytics
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cx
AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.
Eagle Eye Execs Embrace AI Appreciation Day
Mon, 14th Jul 2025
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data protection
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cx
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martech
Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.
Kore.ai & 8people team up to drive AI adoption in Australia
Thu, 10th Jul 2025
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data protection
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digital transformation
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genai
Kore.ai and Melbourne-based 8people partner to boost AI adoption in Australian enterprises, combining tech and ethical frameworks for business transformation.
Zero Trust vital in cybersecurity strategies in wake of Qantas breach
Fri, 4th Jul 2025
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mfa
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breach prevention
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data privacy
Cybersecurity experts have highlighted the continued significance of personal information to cybercriminals and the varied threats posed by data exposures.
Pureprofile launches AI survey tool to boost engagement & insight
Thu, 3rd Jul 2025
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data analytics
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cx
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martech
Pureprofile unveils a Conversational AI survey tool using natural language processing to boost engagement and deliver richer consumer insights globally.
CommBox unveils CommSite to transform web engagement
Wed, 2nd Jul 2025
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.
Canva unveils deep ChatGPT integration for seamless AI design
Fri, 27th Jun 2025
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rpa
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ai
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ai models
Canva has integrated OpenAI's ChatGPT, enabling users to streamline design workflows with AI-powered context-aware tools directly within its platform.
Genesys unveils AI Studio to power safe, scalable virtual agents
Fri, 27th Jun 2025
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uc
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digital transformation
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cx
Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.
Meliora invests in five new generative AI startups worldwide
Thu, 26th Jun 2025
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rpa
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genai
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llms
Meliora Ventures has invested in five generative AI startups across the UK, Ireland, France and Australia, supporting businesses with innovative AI products and growth.
HPE unveils GreenLake Intelligence to boost hybrid IT with AI
Thu, 26th Jun 2025
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virtualisation
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firewalls
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hybrid cloud
HPE launches GreenLake Intelligence, an AI-driven platform enhancing hybrid IT operations with real-time optimisation and automation from Q3 2025.
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Mon, 23rd Jun 2025
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digital transformation
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rpa
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supply chain
UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.
Adobe debuts AI tools for large-scale customer experience
Tue, 17th Jun 2025
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cx
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martech
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cdp
Adobe launches AI-powered tools for Customer Experience Orchestration, enabling businesses to deliver personalised, scalable marketing across multiple channels.
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Wed, 11th Jun 2025
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.
Klearcom eyes 79% revenue growth as AI fuels global expansion
Mon, 9th Jun 2025
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saas
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cx
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martech
Klearcom projects 79% revenue growth in 2025, driven by AI innovations and plans to expand its global carrier network and market reach.
3 essential steps to scaling conversational AI for customer engagement
Wed, 4th Jun 2025
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crm
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cx
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martech
Conversational AI market valued at USD $5.8 billion in 2023 is set to reach USD $31.9 billion by 2028, revolutionising customer engagement across sectors.