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Customer Journey stories - Page 2

Global mobile app growth smartphone finance shopping gaming

Mobile app installs & sessions keep climbing in 2025

Last month
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gaming
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data analytics
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digital transformation
Global mobile app installs jumped 10% in 2025 as sessions rose 7%, fuelled by surging finance and eCommerce usage in APAC and beyond.
Japanese software engineer night office ai automation data flows

Treasure Data unveils AI-powered command line tool

Last month
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devops
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data analytics
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digital transformation
Treasure Data launches Treasure Code, an AI-native command line that lets teams manage complex CDP operations and workflows in plain English.
Stressed store manager with overflowing returns cctv cameras

Retailers face USD $796bn in losses from returns, shrink

Last month
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data analytics
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digital transformation
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cx
Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.
Fraud control center global map analysts tracking red alerts

Firms race to counter fast-evolving AI-driven fraud

Last month
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data analytics
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digital transformation
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fintech
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
Modern car dealership office salesperson at computer vector scene

DealerAssist unveils rapid SaaS platform for car dealers

Last month
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saas
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crm
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data analytics
DealerAssist launches rapid SaaS website platform for car dealers, promising live sites in a day with synced inventory and lead management.
Ai driven global hq control room cloud dashboards consumer goods

Unilever partners Google Cloud to build AI-first backbone

Last month
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data analytics
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digital transformation
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cx
Unilever taps Google Cloud's AI and data platforms in a five-year deal to build an enterprise-wide digital backbone for its global brands.
Ella ramsay

MYOB boosts contact centre insight with new analytics

Last month
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uc
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data analytics
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digital transformation
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
Modern contact centre ai automation agents screens charts efficiency

NiCE report shows agentic AI transforming contact centres

Last month
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uc
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devops
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digital transformation
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Traveler airport lounge conversational trip planning digital globe

Sabre, PayPal & Mindtrip unveil AI travel assistant

Last month
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digital transformation
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encryption
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crypto
Sabre, PayPal and Mindtrip are teaming up on an AI travel assistant that lets users discover, book and pay for trips in one chat-based flow.
Stressed digital marketer ai referrals vs falling traffic analytics

AI referrals surge as web traffic falls & costs rise

Last month
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data analytics
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cx
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martech
AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Clarity

Clarity unveils Surfacd to track B2B brands in AI search

Last month
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cx
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martech
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genai
Clarity launches Surfacd, a tool tracking how B2B brands are portrayed across AI search and assistants such as ChatGPT and Perplexity.
Kateholmes 30acres 5

30Acres set to rebuild Zulu & Zephyr's global Shopify site

Last month
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digital transformation
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cx
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martech
Creative agency 30Acres will rebuild Zulu & Zephyr's global eCommerce platform on Shopify 2.0, with a new site launching in Q2 2026.
Apac online shopper ai suggestions secure lock shield fraud privacy

Visa survey shows trust gap on AI at online checkout

Last month
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data protection
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fintech
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cx
Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.
Geoff

Marketers: Get ready to AI-proof your careers

Last month
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devops
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cx
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martech
As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.
Celia leoprd.io

JB Hi-Fi launches consumer electronics retail media network

Last month
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cx
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martech
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omnichannel
JB Hi-Fi teams with Retail MediaWorks to launch Australia's first consumer electronics-focused retail media network across its 207-store empire.
Marketing team collaboration ai automation customer journey vector

Kentico unveils AIRA agents to transform marketing work

Last month
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ecm
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cx
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martech
Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.
Ai contact center multichannel voice and messaging automation scene

8x8 sees AI customer interactions surge across voice, chat

Last month
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uc
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data protection
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digital transformation
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Ai compliance financial office secure cloud archiving communications

Smart Communications debuts AI tools for compliance-led CX

Last month
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document management
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digital transformation
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ecm
Smart Communications launches AI-powered tools to help regulated firms modernise customer communications, data capture and archiving at scale.
Christine low

Observability & AI spark Australia's business edge

Last month
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data protection
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devops
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hybrid cloud
Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.
Agent analyst press image final

TheyDo unveils Analyst Agent for customer journey AI

Fri, 30th Jan 2026
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data analytics
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digital transformation
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cx
TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.