Customer retention stories - Page 2
New Relic names Wendi Sturgis to board for AI expertise
Last month
#
saas
#
digital transformation
#
cx
New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.
Asia-Pacific airlines lead global inflight Wi-Fi adoption
Last month
#
digital transformation
#
cx
#
martech
Asia-Pacific carriers race ahead on inflight Wi-Fi, with legacy airlines nearing full coverage while budget operators remain far behind.
Cover Genius names chief revenue officer & marketing head
Last month
#
digital transformation
#
fintech
#
cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
Points, personalisation and innovation: How industry leaders are redefining loyalty
Last month
#
data analytics
#
digital transformation
#
cx
AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.
Does data define the retail winners and losers in 2026?
Last month
#
data analytics
#
digital transformation
#
cx
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.
Changing customer loyalty landscape: Here's what retail leaders need to know
Last month
#
data analytics
#
cx
#
martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
Qualtrics unveils AI tools to fix customer issues fast
Last month
#
uc
#
data analytics
#
digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Upgrade advantage: Future-proofing for partners, MSPs and MSSPs
Last month
#
firewalls
#
network security
#
cx
SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.
Retailers warned: identity gaps blunt AI personalisation
Last month
#
data analytics
#
digital transformation
#
cx
Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.
Tenable appoints Dino DiMarino to drive AI security growth
Last month
#
network infrastructure
#
digital transformation
#
cloud security
Tenable appoints veteran cybersecurity sales leader Dino DiMarino as chief revenue officer to drive global growth in exposure and AI risk.
Qualtrics named Leader in Gartner Voice of Customer
Last month
#
uc
#
data analytics
#
digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Zendesk to acquire Forethought in agentic AI expansion
Last month
#
digital transformation
#
cx
#
martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Zendesk to buy Forethought in agentic AI expansion drive
Last month
#
uc
#
digital transformation
#
cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
SIOS wins triple honours for leadership & support teams
Last month
#
dr
#
devops
#
hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
Xero adds AI analytics & cash flow forecasting in ANZ
Last month
#
data analytics
#
digital transformation
#
fintech
Xero launches AI-driven analytics and cash flow forecasting in ANZ, aiming to help small firms anticipate shocks and plan with richer data.
Elastic says AI search & context now decide customer loyalty
Last month
#
hybrid cloud
#
data analytics
#
digital transformation
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Distributors stockpile as Phocas flags planning gaps
Last month
#
data analytics
#
digital transformation
#
cx
Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.
Pharmacies urged to modernise retail tech for margins
Last month
#
network infrastructure
#
data analytics
#
digital transformation
Canary IT warns pharmacies to modernise integrated retail tech and loyalty tools or risk eroding margins amid rising costs and competition.
ACAM unveils AI marketing framework, The Iconic signs on
Last month
#
digital transformation
#
cx
#
martech
Australia's ACAM rolls out a first-of-its-kind AI marketing readiness framework, with fashion e-tailer The Iconic as its debut adopter.
Tamr doubles SaaS revenue as AI drives data mastering
Last month
#
uc
#
data analytics
#
digital transformation
Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.