Customer Satisfaction stories - Page 5

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

project44 grows new annual recurring revenue by over 40% and reaches operational cash flow breakeven amid rapid AI-driven expansion in supply chain solutions.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

Black Kite launches AI Agent to automate third-party cyber risk investigation, reporting and decision-making, boosting efficiency for security teams worldwide.

Many Australian seniors pay for home internet plans with speeds and data beyond their needs, increasing costs despite prioritising affordability.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Employment Hero enhances HR support for small businesses with real-time tools, cutting wait times from hours to minutes and boosting efficiency.

Despite only 30% of Australian firms satisfied with software purchases, 81% plan to boost spending by up to 15% next year to drive business growth.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

Karmo boosts its debt facility to AUD $150m as revenue jumps 35%, aiming to add 5,000 vehicles to its already largest Australian car subscription fleet.

Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.

Modern 42 is the first Australian firm to gain BeyondTrust's Advanced Implementation Partner status for excellence in identity and privileged access management solutions.

Boomi honoured four APAC organisations for digital innovation, spotlighting advances in integration, payments, pet data, and banking automation in 2025.

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

Fusion5 is a global finalist for the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognised for rapid AI-driven customer service solutions.

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.