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Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Acceldata and ServiceNow link data quality scores to AI workflows, aiming to help enterprises spot unreliable data and speed issue resolution.

By Joseph Gabriel Lagonsin • 5 min read • 2 days ago
8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

8x8 upgrades Platform for CX with AI Studio, live queue dashboards and silent mobile authentication to cut integration delays and login friction.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
AMD launches Instinct MI350P PCIe card for AI inference
Virtualisation

AMD launches Instinct MI350P PCIe card for AI inference

AMD unveils Instinct MI350P PCIe card to let enterprises run AI inference in standard air-cooled servers without major data centre upgrades.

By Mark Tarre • 4 min read • 2 days ago
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
Weverse deploys Google Cloud AI for global fan support
Unified Communications

Weverse deploys Google Cloud AI for global fan support

Weverse expands Google Cloud AI support to handle fan enquiries in 245 countries and regions, backing multilingual service during peak artist events.

By Mark Tarre • 4 min read • 3 days ago
Is your data ready for AI? 5 steps before deploying an agent
Data Protection

Is your data ready for AI? 5 steps before deploying an agent

Five data readiness steps can make or break AI agents, as organisations are warned that quality, context, currency and compliance matter most.

By Bobby Joseph • 6 min read • 3 days ago
Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago
PolyAI picks Kong to scale enterprise API platform
Unified Communications

PolyAI picks Kong to scale enterprise API platform

PolyAI taps Kong to unify API management as it expands enterprise AI services, adding self-service onboarding, analytics and monetisation controls.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Celonis teams with Microsoft on AI agent oversight
Digital Transformation

Celonis teams with Microsoft on AI agent oversight

Celonis and Microsoft link Agent 365 with process intelligence to help firms govern AI agents, track impact and avoid pilot purgatory.

By Sean Mitchell • 4 min read • 4 days ago
FourKites launches Booking Connect for ocean freight
Digital Transformation

FourKites launches Booking Connect for ocean freight

FourKites rolls out Booking Connect for Ocean, an AI tool that automates carrier selection, paperwork and exception handling in freight booking.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
Syspro launches marketplace for manufacturing ERP users
Customer Relationship Management

Syspro launches marketplace for manufacturing ERP users

Syspro opens marketplace to help manufacturers and distributors add partner software for analytics, AI, eCommerce and compliance.

By Sean Mitchell • 3 min read • 4 days ago
Amex GBT to go private in USD $6.3B Long Lake deal
Customer Experience

Amex GBT to go private in USD $6.3B Long Lake deal

Long Lake to buy American Express Global Business Travel for USD $6.3 billion, with investor backing and a plan to take the company private.

By Karen Joy Bacudo • 4 min read • 5 days ago
Buy reviews searches surge 1,325% as trust worries grow
Customer Experience

Buy reviews searches surge 1,325% as trust worries grow

Buy reviews searches jump 1,325% as Mary Tamvakologos warns shoppers that bought followers and fake praise can distort eCommerce trust.

By Joseph Gabriel Lagonsin • 5 min read • 5 days ago
Anthropic backs AI services venture with Blackstone
Document Management

Anthropic backs AI services venture with Blackstone

Anthropic teams up with Blackstone, Hellman & Friedman and Goldman Sachs to form an enterprise AI services firm for mid-sized businesses.

By Mark Tarre • 4 min read • 5 days ago

Stories from Other Regions

Customer service stories

Avant's AI virtual agent handles 62% of customer calls
Unified Communications

Avant's AI virtual agent handles 62% of customer calls

Avant's AI virtual agent now resolves 62% of card-service calls, as the lender uses automation to cut waits and free staff for complex cases.

By Karen Joy Bacudo • 3 min read • 3 days ago
What AI tools did the CRA use in the 2025 tax season?
Unified Communications

What AI tools did the CRA use in the 2025 tax season?

CRA used 19 AI systems this tax season, with a generative chatbot handling 445,000 chats as online tax filing topped 95.6 per cent.

By Jake MacAndrew • 3 min read • 3 days ago
Singapore consumers adopt autonomous AI despite trust fears
Data Protection

Singapore consumers adopt autonomous AI despite trust fears

Singapore consumers are embracing autonomous AI for shopping, banking and services, even as EY finds deep worries over hacking, privacy and accountability.

By Sofiah Nichole Salivio • 5 min read • 5 days ago
Keen AI & SP Energy launch grid tool for developers
Customer Experience

Keen AI & SP Energy launch grid tool for developers

Keen AI and SP Energy Networks unveil IConn to cut UK grid connection checks to seconds as demand for wind, solar and battery projects surges.

By Sofiah Nichole Salivio • 4 min read • 5 days ago