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Customer service Stories - Page 13

Global Stories

Customer service stories

Warehouse automation shifts from cost saver to necessity
Robotics

Warehouse automation shifts from cost saver to necessity

Warehouse automation shifts from a discretionary cost play to a strategic necessity as labour shortages and weak productivity squeeze ANZ firms.

By Mark Tarre • 4 min read • Tue, 10th Mar 2026
How phone verification keeps customer data accurate
Digital Transformation

How phone verification keeps customer data accurate

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

By Bobby Joseph • 4 min read • Tue, 10th Mar 2026
Wise predicts agentic AI shift in business by 2026
Unified Communications

Wise predicts agentic AI shift in business by 2026

Wise forecasts that by 2026 agentic AI will run core business tasks, pushing firms to embed tools, tighten oversight and rethink outsourcing.

By Karen Joy Bacudo • 5 min read • Mon, 9th Mar 2026
How the universal adoption of AI can help women in insurance balance the scales
Digital Transformation

How the universal adoption of AI can help women in insurance balance the scales

As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.

By Laura Drabik • 4 min read • Mon, 9th Mar 2026
Deskpro brings cloud & VPC help desks to AWS shopfront
Unified Communications

Deskpro brings cloud & VPC help desks to AWS shopfront

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

By Mark Tarre • 3 min read • Sat, 7th Mar 2026
Distributors stockpile as Phocas flags planning gaps
Data Analytics

Distributors stockpile as Phocas flags planning gaps

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

By Karen Joy Bacudo • 4 min read • Sat, 7th Mar 2026
Anthropic unveils new metric to gauge AI job exposure
Generative AI

Anthropic unveils new metric to gauge AI job exposure

A new study examining AI use across occupations finds little evidence of rising unemployment so far, though hiring of younger workers may be slowing.

By Sean Mitchell • 4 min read • Fri, 6th Mar 2026

Stories from Other Regions

Customer service stories

Personnel Checks buys KYC to boost SME screening reach
Data Protection

Personnel Checks buys KYC to boost SME screening reach

Personnel Checks buys Manchester-based Know Your Candidate, gaining 2,000 SME clients and a second UK base in a six-figure deal.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Mar 2026
NZ small businesses embrace AI but struggle to scale use
Digital Transformation

NZ small businesses embrace AI but struggle to scale use

Over half of SMEs in New Zealand now use AI, but most still lack training and strategy to turn experiments into real productivity gains.

By Catherine Knowles • 4 min read • Tue, 10th Mar 2026
DRA launches Chennai's first AI home sales assistant
Customer Relationship Management

DRA launches Chennai's first AI home sales assistant

DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

By Catherine Knowles • 4 min read • Mon, 9th Mar 2026
EE opens new experiential Oxford Street flagship
Customer Experience

EE opens new experiential Oxford Street flagship

EE has opened a new experiential flagship on Oxford Street as part of a GBP £3 million push to expand hands-on tech stores nationwide.

By Kaleah Salmon • 3 min read • Sat, 7th Mar 2026
Hiswai launches Zuno AI chat to power smarter websites
Document Management

Hiswai launches Zuno AI chat to power smarter websites

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026
NFON & O2 Telefónica hit 100,000 Digital Phone users
Unified Communications

NFON & O2 Telefónica hit 100,000 Digital Phone users

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

By Sofiah Nichole Salivio • 3 min read • Sat, 7th Mar 2026
UK shoppers warm to AI agents but trust concerns grow
Data Protection

UK shoppers warm to AI agents but trust concerns grow

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
The skills that shaped my unusual route to tech
Virtualisation

The skills that shaped my unusual route to tech

From Michelin kitchens to SaaS boardrooms, one woman shows how resilience and empathy can forge an unconventional route into tech.

By Barbara Schulz • 4 min read • Fri, 6th Mar 2026
Why gender diversity is imperative in shaping ethical AI
Fintech

Why gender diversity is imperative in shaping ethical AI

Gender-diverse teams are vital to building ethical, trustworthy AI, reducing systemic bias and ensuring technology serves all of society.

By Tamsin Crossland • 4 min read • Fri, 6th Mar 2026
International Women's Day: Why security operations centres need women
Security Operations Centres

International Women's Day: Why security operations centres need women

Security operations centres urgently need more women, whose empathy, calm and insight are crucial as tech-driven threats rapidly evolve.

By Vicki Beynon • 5 min read • Fri, 6th Mar 2026
HIVED rolls out unified electric delivery for UK SMEs
Software-as-a-Service

HIVED rolls out unified electric delivery for UK SMEs

HIVED launches HIVED One, a unified all-electric parcel service aimed at simplifying nationwide deliveries for UK eCommerce SMEs.

By Mark Tarre • 3 min read • Fri, 6th Mar 2026