Customer service Stories - Page 19

Global Stories

Customer service stories

Tekst raises EUR €11.5 million to automate workflows

The funding will help businesses cut manual back-office work as Tekst expands software that maps workflows from emails, documents and system actions.

By Mark Tarre • 4 min read • Mon, 11th May 2026

Data Analytics

RingCentral wins Metrigy top provider awards in CCaaS

Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.

By Sean Mitchell • 4 min read • Mon, 11th May 2026

Data Analytics

iCXeed wins AWS Advanced Tier status in Asia Pacific

The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.

By Mark Tarre • 4 min read • Mon, 11th May 2026

Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Fri, 8th May 2026

Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 8th May 2026

Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 8th May 2026

Virtualisation

AMD launches Instinct MI350P PCIe card for AI inference

Enterprises can add AI inference to standard air-cooled servers without major rack or power upgrades, AMD says.

By Mark Tarre • 4 min read • Fri, 8th May 2026

Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.

By Sofiah Nichole Salivio • 5 min read • Fri, 8th May 2026

Unified Communications

Weverse deploys Google Cloud AI for global fan support

Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.

By Mark Tarre • 4 min read • Thu, 7th May 2026

Data Protection

Is your data ready for AI? 5 steps before deploying an agent

Poor data can make AI agents scale errors at speed, leaving customer-facing systems unreliable and potentially non-compliant.

By Bobby Joseph • 6 min read • Thu, 7th May 2026

Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 7th May 2026

Unified Communications

PolyAI picks Kong to scale enterprise API platform

Enterprise customers using PolyAI’s Agent Studio should see easier onboarding and tighter governance as Kong Konnect underpins its API scale-up.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 7th May 2026

Digital Transformation

Celonis teams with Microsoft on AI agent oversight

The tie-up aims to help firms scale AI agents with better governance, tracing decisions and proving business impact beyond pilot projects.

By Sean Mitchell • 4 min read • Thu, 7th May 2026

Digital Transformation

FourKites launches Booking Connect for ocean freight

Shippers could cut manual work and intermediary costs as the platform automates carrier selection, documents and exception handling.

By Sofiah Nichole Salivio • 3 min read • Wed, 6th May 2026

Customer Relationship Management

Syspro launches marketplace for manufacturing ERP users

Manufacturers and distributors can now cut integration headaches as Syspro’s new marketplace bundles partner software around its ERP platform.

By Sean Mitchell • 3 min read • Wed, 6th May 2026

Customer Experience

Amex GBT to go private in USD $6.3B Long Lake deal

Shareholders are set to pocket USD $9.50 a share as the business travel group exits public markets, pending approvals.

By Karen Joy Bacudo • 4 min read • Wed, 6th May 2026

Stories from Other Regions

Customer service stories

Data Protection

Argyll launches UK sovereign AI cloud for regulated firms

Argyll Data Development launches UK sovereign AI inference cloud with SambaNova, targeting regulated firms seeking local control over data and systems.

By Sean Mitchell • 4 min read • Mon, 11th May 2026

Unified Communications

Kore.ai opens Bay Area headquarters in growth push

The move puts the AI software company closer to enterprise buyers, investors and partners as it scales after adding more than 100 customers last year.

By Sean Mitchell • 4 min read • Fri, 8th May 2026