Customer service stories - Page 45

Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.

Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.

REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.

Cloud-based software firm Promapp has secured a contract to provide the Geraldton council in Western Australia with its cloud services.

Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.

Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.

Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.

Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.

The Australian economy is forecast to remain soft in the coming year. Businesses make sure they have the technology to remain resilient.

With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark's mobile broadband or landline networks.

Predictive analytics, a game changer in business, remains underexploited, even as it offers solutions for risk, marketing, and pricing.

Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.

Aspect Software's Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.

Custom apps have transformed business for Harcourts Real Estate, with the apps now winning recognition from Apple.

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

Microsoft has unveiled the opening date for its Sydney flagship store, which will be one of the two biggest stores to date for the vendor.