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Australian Stories

Customer service stories

Supply chain operators: Here's how to make AI and data work for you
Customer Relationship Management

Supply chain operators: Here's how to make AI and data work for you

Logistics firms are sitting on rich data, but disconnected systems are draining time and money; experts say start with one clear fix, not a grand AI overhaul.

By Adrian Randall • 6 min read • Last month
ABBYY & Tecala launch end-to-end document workflow tool
Digital Transformation

ABBYY & Tecala launch end-to-end document workflow tool

Tecala and ABBYY unveil a document-processing platform for enterprise workflows, aiming to cut manual checks in accounts payable and insurance claims.

By Catherine Knowles • 4 min read • Last month

Global Stories

Customer service stories

Tollring unveils AI tools for customer conversation analysis
Unified Communications

Tollring unveils AI tools for customer conversation analysis

Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.

By Joseph Gabriel Lagonsin • 3 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.

By Catherine Knowles • 4 min read • Last month
StorMagic posts 36% growth as VMware rivals gain ground
Virtualisation

StorMagic posts 36% growth as VMware rivals gain ground

StorMagic says customers fleeing VMware and rising hardware costs helped drive 36% annual recurring revenue growth as it expands partners.

By Karen Joy Bacudo • 4 min read • Last month
akto named Boomi Platinum Partner in AI readiness push
Data Analytics

akto named Boomi Platinum Partner in AI readiness push

akto wins Boomi Platinum Partner status as enterprises in Australia and New Zealand seek stronger integration, governance and data foundations for AI.

By Catherine Knowles • 4 min read • Last month
Peacock Bros RFID cuts box retrieval to one worker
Data Protection

Peacock Bros RFID cuts box retrieval to one worker

Peacock Bros' RFID rollout lets a global records company find tagged boxes with one worker, replacing forklift searches across Australia and New Zealand.

By Mark Tarre • 4 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.

By Sean Mitchell • 3 min read • Last month
Qlik partners ServiceNow to embed analytics in workflows
Data Analytics

Qlik partners ServiceNow to embed analytics in workflows

Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.

By Sean Mitchell • 4 min read • Last month
Westpac NZ launches Microsoft AI contact centre platform
Network Infrastructure

Westpac NZ launches Microsoft AI contact centre platform

Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Kiwis turn to travel agents amid Middle East disruption
Risk & Compliance

Kiwis turn to travel agents amid Middle East disruption

Kiwis lean on travel agents as Middle East tensions drive reroutes, cancellations and surging demand for expert advice.

By Joseph Gabriel Lagonsin • 5 min read • Last month
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

By Sean Mitchell • 3 min read • Last month
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.

By Sofiah Nichole Salivio • 3 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

By Mark Tarre • 5 min read • Last month

Stories from Other Regions

Customer service stories

CIMB Niaga launches AI agents for Indonesian bank staff
Unified Communications

CIMB Niaga launches AI agents for Indonesian bank staff

CIMB Niaga teams up with Google Cloud and Artefact to deploy AI agents that give front-line staff real-time guidance for millions of customers.

By Karen Joy Bacudo • 5 min read • Last month
HSS ProService appoints Sam Davies as Supply Chain Director
Data Analytics

HSS ProService appoints Sam Davies as Supply Chain Director

HSS ProService Marketplace appoints former Amazon manager Sam Davies to drive supplier expansion and digital overhaul.

By Sofiah Nichole Salivio • 3 min read • Last month
Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

Narwhal Labs secures backing from more than 70 UK investors as it unveils an AI communications platform for regulated sectors.

By Mark Tarre • 3 min read • Last month