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Australian Stories

Customer service stories

Assetsaas.io uses Check Point to fix email deliverability
Software-as-a-Service

Assetsaas.io uses Check Point to fix email deliverability

Assetsaas.io turns to Check Point Email Security to cut mail bounces, simplify SPF fixes and sell inbox delivery as a customer outcome.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
Australian SMEs keep hiring despite tougher conditions
Agricultural Technology

Australian SMEs keep hiring despite tougher conditions

Australian SMEs defy weak sentiment to lift hiring 6.8%, while AI job ads surge 13-fold and construction and trades lead wage growth.

By Sean Mitchell • 4 min read • Fri, 27th Mar 2026

Global Stories

Customer service stories

Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Acclaim appoints former NiCE boss Paul Thomas as Senior Vice President, EMEA, and backs US launch with $34 million funding.

By Catherine Knowles • 4 min read • Last month
Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

Zendesk appoints Bikram Mazumdar as Vice President, Asia, as it looks to accelerate AI-powered service growth across key markets in the region.

By Mark Tarre • 4 min read • Last month
Fragmented tech hinders Australia's AI agent gains
Unified Communications

Fragmented tech hinders Australia's AI agent gains

Twilio poll finds 85% of Australian marketing and customer experience leaders say fragmented tech is slowing AI agent productivity and returns.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Zapier launches AI Guardrails for safer automated workflows
Data Protection

Zapier launches AI Guardrails for safer automated workflows

Zapier adds AI Guardrails to its automation platform, giving teams inline checks to block risky content before it reaches business systems.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
NIE Networks speeds map requests to cut cable strikes
Smart Cities

NIE Networks speeds map requests to cut cable strikes

NIE Networks and Esri Ireland launch 24/7 map service to speed access to electricity data and reduce cable strikes across Northern Ireland.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026
Gartner sees explainable AI boosting model oversight
DevOps

Gartner sees explainable AI boosting model oversight

Gartner says explainable AI will help drive wider monitoring of generative AI systems, as firms seek stronger checks on bias, hallucinations and reliability.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
Eltropy adds AI tools for credit union banking tasks
Unified Communications

Eltropy adds AI tools for credit union banking tasks

Eltropy expands AI platform for credit unions with secure identity checks and account service tools to handle routine banking tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026
Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
Scale By Avec says strategic hiring is the key in the age of AI
Robotics

Scale By Avec says strategic hiring is the key in the age of AI

Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.

By Anthony Caruana • 6 min read • Fri, 27th Mar 2026

Stories from Other Regions

Customer service stories

Pia joins Pax8 Marketplace with AI help desk automation
Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

Pia joins Pax8 Marketplace, giving MSPs direct access to AI-led help desk automation aimed at cutting repetitive service desk work and easing margin pressure.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Parcelhero adds Royal Mail services to booking platform
Digital Transformation

Parcelhero adds Royal Mail services to booking platform

Parcelhero widens its courier mix with direct access to Royal Mail tracked UK and international services, including £50 protection and collection windows.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026
ICS.AI launches AI reorganisation tool for councils
Unified Communications

ICS.AI launches AI reorganisation tool for councils

ICS.AI unveils council merger software to help English authorities cut reorganisation time by up to 30% ahead of 2028 unitary switch.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
FWD Singapore marks 10 years with profitable growth
Digital Transformation

FWD Singapore marks 10 years with profitable growth

FWD Singapore says adviser-led expansion, digital upgrades and stronger customer experience helped drive profitable FY2025 growth in its 10th year.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026
Healthcare trusts keep voice central despite digital shift
Unified Communications

Healthcare trusts keep voice central despite digital shift

Healthcare trusts keep voice central as hospitals balance digital tools, legacy telephony and the NHS’s enduring reliance on the phone.

By Sofiah Nichole Salivio • 7 min read • Sat, 28th Mar 2026
SquadStack AI Adds Visual Intelligence to Sales Calls
Unified Communications

SquadStack AI Adds Visual Intelligence to Sales Calls

SquadStack.ai's new voice tool uses product images and listing data to shape calls before they begin, with IndiaMART as the first live customer.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026