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Customer service Stories - Page 87

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Customer service stories

Artificial intelligence top priority for organisations, but challenges remain
Customer Relationship Management

Artificial intelligence top priority for organisations, but challenges remain

Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.

By Shannon Williams • 5 min read • Mon, 3rd May 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021
Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation
Customer Relationship Management

Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation

Vodafone New Zealand has been accepted into the Amazon Connect Service Delivery Program, making it the first business in Aotearoa to be awarded this status.

By Catherine Knowles • 3 min read • Mon, 19th Apr 2021
Why better API monitoring is critical for achieving quality customer service
Customer Relationship Management

Why better API monitoring is critical for achieving quality customer service

API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.

By Mike Hicks • 4 min read • Fri, 9th Apr 2021
'Conversational service automation' firm Uniphore raises $140m
Customer Relationship Management

'Conversational service automation' firm Uniphore raises $140m

Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.

By Staff Writer • 2 min read • Fri, 9th Apr 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
Building a business case for observability
Customer Relationship Management

Building a business case for observability

Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.

By Sharryn Napier • 3 min read • Wed, 3rd Mar 2021
Optus partners with Google Cloud to improve customer support capabilities
Customer Relationship Management

Optus partners with Google Cloud to improve customer support capabilities

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.

By Staff Writer • 3 min read • Sat, 23rd Jan 2021
Citrix recognised in TSIA assisted support certifications
Virtualisation

Citrix recognised in TSIA assisted support certifications

TSIA names Citrix a recipient of Global Rated Outstanding Assisted Support certifications for its customer support excellence.

By Staff Writer • 3 min read • Tue, 19th Jan 2021
Pega acquires speech analytics firm Qurious.io
Customer Relationship Management

Pega acquires speech analytics firm Qurious.io

Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.

By Sara Barker • 2 min read • Wed, 13th Jan 2021
EncompaaS brings on new chief customer officer as part of growth strategy
Customer Relationship Management

EncompaaS brings on new chief customer officer as part of growth strategy

EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company's global presence.

By Catherine Knowles • 3 min read • Wed, 23rd Dec 2020
Adyen collaborates with Microsoft to accelerate payments innovation
Customer Relationship Management

Adyen collaborates with Microsoft to accelerate payments innovation

Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.

By Catherine Knowles • 3 min read • Fri, 18th Dec 2020
Zendesk, WhatsApp enter partnership to expand customer service offerings
Customer Relationship Management

Zendesk, WhatsApp enter partnership to expand customer service offerings

Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.

By Shannon Williams • 4 min read • Thu, 12th Nov 2020
On October 28, go from CX starter to champion with Zendesk
Customer Relationship Management

On October 28, go from CX starter to champion with Zendesk

Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.

By Sara Barker • 2 min read • Tue, 13th Oct 2020
Blue Prism launches Service Assist to empower contact centres
Customer Relationship Management

Blue Prism launches Service Assist to empower contact centres

Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.

By Catherine Knowles • 3 min read • Fri, 9th Oct 2020
The innumerable benefits of AI for businesses
Customer Relationship Management

The innumerable benefits of AI for businesses

Artificial intelligence is revolutionizing industries, from finance to customer service. Discover the benefits it can bring to your business.

By Staff Writer • 3 min read • Fri, 11th Sep 2020
Avaya brings Device as a Service offering to more businesses around the world
Customer Relationship Management

Avaya brings Device as a Service offering to more businesses around the world

Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.

By Catherine Knowles • 2 min read • Mon, 13th Jul 2020
CareAR integrates AR support solution with ServiceNow
Customer Relationship Management

CareAR integrates AR support solution with ServiceNow

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

By Staff Writer • 2 min read • Tue, 30th Jun 2020
deVere responds to growing demand for fintech solutions with new app
Customer Relationship Management

deVere responds to growing demand for fintech solutions with new app

deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.

By Catherine Knowles • 3 min read • Tue, 23rd Jun 2020