Customer Support stories

ScreenCloud's Belfast team won three top awards at the Contact Centre Northern Ireland Awards, highlighting their excellence in customer service and leadership.

Fluent Commerce launches MCP Server to link AI agents with retail backend systems, speeding up order queries and boosting customer service efficiency.

NVIDIA Triton and Metaflow lead in enterprise adoption as 41% of AI developers embrace scalable, cloud-based AI systems for core tasks.

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

Starting from a simple idea in rural NZ, MyTrucking has grown over 11 years into a thriving tech business serving NZ, Australia, and the UK.

New Relic has been named a Leader in Gartner’s 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Adobe's Chief Legal Officer highlights ethics, transparency and government engagement as key to trust in the evolving generative AI landscape.

Businesses grow increasingly complex, but prioritising uncomplicated, intuitive AI tools can boost speed, clarity and employee satisfaction in today’s fast market.

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

Combining human empathy with AI’s smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

UK software group ISH acquires Australian fintech ProSpend to enhance its global footprint and expand UK market presence from 2026.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

Despite 61% of leaders increasing AI adoption recently, many GenAI projects stall without clear use cases, solid data strategies, and a culture of experimentation.

Ringover has introduced Pitch Room, an AI-driven sales training tool enabling teams to simulate calls with virtual customers for personalised, scalable learning.

GigaDevice has opened a new office in Minato City, Tokyo, to strengthen ties with Japan's semiconductor industry and boost local customer support.

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.