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Employee Experience (EX) Stories

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Employee Experience (EX) stories

Executives & staff split on AI readiness, Acorn finds
Digital Transformation

Executives & staff split on AI readiness, Acorn finds

Employees are far less confident than executives that their managers can guide AI skills, exposing a widening gap in readiness across large firms.

By Joseph Gabriel Lagonsin • 5 min read • 2 days ago
Qualtrics completes USD $6.75 billion Press Ganey deal
Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • 3 days ago
CortexForge unveils client-owned systems inside Microsoft
Software-as-a-Service

CortexForge unveils client-owned systems inside Microsoft

The consultancy says its approach keeps records and governance inside existing Microsoft tools, reducing reliance on outside vendors and scattered spreadsheets.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Oleeo says Gen Z work criticisms miss labour shifts
Artificial Intelligence

Oleeo says Gen Z work criticisms miss labour shifts

Younger staff are being misread as disengaged, as changing career paths and AI adoption reshape expectations across the workplace.

By Sean Mitchell • 4 min read • Last week
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Last week
YASH named Major Contender in Everest digital workplace
Digital Transformation

YASH named Major Contender in Everest digital workplace

Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.

By Mark Tarre • 3 min read • Last week
Happl raises USD $11 million Series A led by Portage
Digital Transformation

Happl raises USD $11 million Series A led by Portage

Managing employee benefits across 160 countries will get easier for multinational employers after the London software firm secured fresh backing.

By Sean Mitchell • 3 min read • Last week
Workday brings HR & finance tasks into Microsoft 365
Financial Systems

Workday brings HR & finance tasks into Microsoft 365

Employees can now handle leave, payslip and expense queries without leaving Microsoft 365, as Workday pushes HR and finance work into Copilot.

By Mark Tarre • 4 min read • Last week
aconso signs Workday partnership for HR document tools
Data Protection

aconso signs Workday partnership for HR document tools

Workday users will gain automated HR paperwork, digital signatures and GDPR-aligned archiving as aconso joins its Marketplace.

By Sean Mitchell • 3 min read • Last week
UKG launches AI payroll tool to cut payment errors
Data Analytics

UKG launches AI payroll tool to cut payment errors

Errors in hourly workers' pay could be flagged sooner, as the new system analyses runs against five years of history before payday.

By Sean Mitchell • 4 min read • Last week
Emburse launches AI agent to prepare expense reports
Digital Transformation

Emburse launches AI agent to prepare expense reports

Employees could soon spend far less time on claims, as the new system cuts expense report preparation from 30 minutes to under five.

By Sofiah Nichole Salivio • 4 min read • Last week
Eightfold launches TalentForge to build custom HR tools
Software-as-a-Service

Eightfold launches TalentForge to build custom HR tools

Large employers could gain more tailored hiring and workforce tools as Eightfold extends beyond packaged HR software into custom-built systems.

By Sofiah Nichole Salivio • 5 min read • Last week
Tanium adds four products to NATO assurance catalogue
Endpoint Protection

Tanium adds four products to NATO assurance catalogue

The listing could speed procurement for defence buyers seeking pre-evaluated tools for secure deployment across complex NATO environments.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Employee Experience (EX) stories

When 'good enough' cloud communications quietly becomes a risk
Unified Communications

When 'good enough' cloud communications quietly becomes a risk

British firms could face costly disruption if they delay modernising communications before the PSTN switch-off on 31 January 2027.

By Sam Winterbottom • 5 min read • 3 days ago
AI skills now driving UK pay & promotion decisions
Digital Transformation

AI skills now driving UK pay & promotion decisions

Employers are increasingly paying premiums and boosting careers for staff who can use AI safely, according to a survey of UK leaders.

By Mark Tarre • 4 min read • Last week
Retailers prioritise cost control over staff experience
Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • Last week
Control, agility, long-term value: The 4 non-negotiables for cloud communications
Unified Communications

Control, agility, long-term value: The 4 non-negotiables for cloud communications

Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.

By Sam Winterbotton • 5 min read • Last week
Tāmaki Health cuts hiring time with Oracle cloud HCM
Digital Transformation

Tāmaki Health cuts hiring time with Oracle cloud HCM

Hiring now takes about three weeks at New Zealand's largest privately owned primary healthcare group after it replaced slow legacy HR systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week