IT service management (ITSM) Stories

Australian Stories

IT service management (ITSM) stories

blueAPACHE launches managed service for AI-era operations

Australian IT leaders facing tighter governance and cyber risks may gain more automated oversight as blueAPACHE reworks support around business outcomes.

By Mara Sugue • 4 min read • This month

Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Security Information and Event Management

Nozomi launches Compass for OT asset & service management

Industrial operators will get faster compliance evidence and safer change control as the new platform replaces spreadsheets and manual OT workflows in January.

By Sean Mitchell • 3 min read • Last month

Global Stories

IT service management (ITSM) stories

Software-as-a-Service

SolarWinds launches Avior AI for controlled IT operations

The tool is designed to cut outage risk and compliance headaches by letting operators automate routine tasks while approving only higher-risk actions.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Risk & Compliance

AI agents in IT service management and cloud operations

Teams can save time on tickets, incident summaries and cloud cost checks, but production changes still need named human approval.

By Krunal Panchal • 5 min read • 2 days ago

Security Information and Event Management

Gurucul launches AI risk & response for enterprises

The new tool lets security teams spot shadow AI use and risky autonomous agents before they expose sensitive data or critical systems.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Software-as-a-Service

Netpoleon ANZ adds BMC Helix in regional distribution deal

Enterprises across Australia and New Zealand will gain a new option for automating IT operations as Netpoleon expands its portfolio with BMC Helix.

By Mara Sugue • 4 min read • Last week

Privileged Access Management

Keeper launches Freshservice workflow for access approvals

IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.

By Raphael Veloso • 3 min read • Last week

DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • This month

Unified Communications

Jabra launches retail headset & cloud management platform

Retailers can now centralise headset fleets across stores as Jabra's new platform aims to cut IT support demands and speed frontline communications.

By Raphael Veloso • 4 min read • This month

Software-as-a-Service

How simplifying IT helps teams perform at racing speed

As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.

By Musidora Jorgensen • 4 min read • Last month

Customer Relationship Management

Acceldata launches xFactory for governed private AI

Large enterprises can now build governed AI on fragmented data without moving it, as Acceldata targets regulated sectors with xFactory.

By Joseph Gabriel Lagonsin • 4 min read • Last month

IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last month

Digital Transformation

Dodge AI raises USD $2.65 million for enterprise maintenance

The funding will help automate a USD $600 billion maintenance burden that leaves large firms reliant on consultants and ageing know-how.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last month

Disaster Recovery

Forrester urges firms to prioritise practical AI governance

Enterprises face mounting risks from AI outages and hidden governance costs as Forrester says day-to-day operational needs now outrank frontier fears.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

IT service management (ITSM) stories

Software-as-a-Service

Pdq expands api access & integrations across plans

IT teams will be able to automate more routine work as PDQ opens API access across all paid plans and adds new endpoints for custom fields, vulnerabilities and deployment status.

By Joseph Gabriel Lagonsin • 3 min read • This month