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Global Stories

LINE stories

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026

Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025

Marketing Technologies

Braze unveils AI enhancements for personalised marketing experiences

Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024

Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024

Manufacturing

Chaos enhances Enscape for Mac to boost 3D visuals in architecture

Chaos bolsters Enscape for Mac, enhancing real-time 3D visualisation tools for architects with links to Archicad and Vectorworks software.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023

Bug Bounty

Japan's LINE launches public bug bounty program with HackerOne

One of the biggest messenger apps in the world invites hackers to proactively report security vulnerabilities to enhance cybersecurity.

By Staff Writer • 3 min read • Mon, 18th Nov 2019

Stories from Other Regions

LINE stories

Gaming

adjoe & LINE partner on Playtime gaming rewards in Taiwan

adjoe partners with LINE in Taiwan to power Playtime gaming rewards, driving millions of LINE POINTS and tens of thousands of downloads.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 13th Jan 2026

Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025

Unified Communications

Travelgoogoo launches global eSIM with year-round messaging

Singapore's Travelgoogoo launches Travelgoogoo365, offering a £14 annual global eSIM membership with unlimited messaging across 123 destinations worldwide.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025