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Merchants Stories - Page 9

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How speech analytics can improve outcomes in the contact centre
Customer Relationship Management

How speech analytics can improve outcomes in the contact centre

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.

By Ross Telfer • 3 min read • Mon, 5th Mar 2018
$534m lost in 2016 as credit card fraudsters ditched the plastic & moved online
Semiconductors

$534m lost in 2016 as credit card fraudsters ditched the plastic & moved online

Physical credit card fraud is on the decline as online fraud takes its place, according to new statistics from the Australian Payments Network.

By Sara Barker • 3 min read • Mon, 7th Aug 2017
Payment tech firm aims turned credit card declines into revenue
eCommerce

Payment tech firm aims turned credit card declines into revenue

Adyen launches RevenueAccelerate, an automated tool to increase credit card approval rates, aiming to turn failed transactions into revenue.

By Shannon Williams • 2 min read • Fri, 15th Apr 2016
Kiwi firm pulls off US partnership - Mako Networks
Firewalls

Kiwi firm pulls off US partnership - Mako Networks

Mako Networks is helping Aperia Solutions chart a new direction, following a new partnership agreement with the company.

By Staff Writer • 2 min read • Thu, 13th Jun 2013
From Auckland to the world: Mako Networks' global ambition
Marketing Technologies

From Auckland to the world: Mako Networks' global ambition

A billion-dollar global opportunity is driving Mako Networks' rapid expansion, as PCI DSS compliance becomes crucial for millions of merchants worldwide.

By Donovan Jackson • 3 min read • Thu, 30th Aug 2012
Groupon grows global customer base
Groupon

Groupon grows global customer base

Groupon's customer base grew globally, boasting increased activity despite losing USD $32.4 million in sales due to adverse forex rates.

By Staff Writer • 1 min read • Tue, 14th Aug 2012

Stories from Other Regions

Merchants stories

400 EFTPOS machines cut off
Paymark

400 EFTPOS machines cut off

As Paymark disconnects around 400 EFTPOS machines from its network, Viaduct issues a fresh warning to merchants.

By Staff Writer • 2 min read • Tue, 15th Mar 2011
Zintel now exclusive distributor of Hypercom
Support

Zintel now exclusive distributor of Hypercom

Zintel becomes the exclusive New Zealand distributor for Hypercom, ensuring the launch of new terminals just in time for the Christmas rush.

By Staff Writer • 2 min read • Fri, 16th Oct 2009