NiCE stories - Page 6
How businesses can better adapt to meet the changing demands of customer experience
Wed, 1st Dec 2021
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The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.
NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed, 24th Nov 2021
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Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
How artificial intelligence impacts business transformation
Tue, 26th Oct 2021
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AI can be a useful tool for improving CX — in terms of how human agents interact with customers, and how customers engage with contact centres.
Transforming contact centres with a digital-first customer experience strategy
Fri, 24th Sep 2021
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Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
CX firm NICE acquires GoMoxie to bolster omnichannel capabilities
Wed, 18th Aug 2021
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NICE acquires GoMoxie to expand digital customer experience capabilities, adding smart conversational self-service tools.
Gartner names NICE as leader in CCaaS for 7th consecutive year
Thu, 12th Aug 2021
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For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
Best practices for implementing a chatbot or virtual agent
Tue, 6th Jul 2021
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Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
NICE announces AI ethics framework as industry booms
Mon, 5th Jul 2021
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NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.
NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Seven emerging and future trends for contact centres
Thu, 18th Feb 2021
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The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.
Gartner names NICE inContact a cloud contact centre Leader
Mon, 16th Nov 2020
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The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
Managing customer experience with a work-from-anywhere workforce
Fri, 9th Oct 2020
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How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
Forrester Research highlights top cloud contact centre solution
Mon, 31st Aug 2020
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NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.
Securing work-from-anywhere contact centres
Thu, 20th Aug 2020
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Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
NICE inContact integrates Teams, Dynamics into contact centre suite
Thu, 28th May 2020
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Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.
NICE working to certify compliance solution for Microsoft Teams
Wed, 27th May 2020
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NICE aims to certify its Trading Recording System under Microsoft's Certified for Microsoft Teams program, enhancing compliance for financial services.
10 best practices for work-from-home contact centres
Wed, 6th May 2020
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NICE outlines 10 best practices for effective work-from-home contact centres, focusing on infrastructure, tools, dynamic schedules, and AI-driven support.