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Australian Stories

Online shopping stories

Digital catalogues drive Australian shoppers' store choices
Marketing

Digital catalogues drive Australian shoppers' store choices

Digital catalogues are reshaping Australian shopping habits, guiding store visits and planning, with 44% now preferring them over print versions.

By Melvin Hipolito • 4 min read • Mon, 20th Oct 2025
Online marketplaces reshape Australian retail as logistics race heats up
Customer Experience

Online marketplaces reshape Australian retail as logistics race heats up

Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Reolink offers up to 35% off home security ahead of Prime Day
Smart Home

Reolink offers up to 35% off home security ahead of Prime Day

Reolink offers up to 35% off home security cameras and systems in Australia ahead of Amazon Prime Big Deal Days until 13 October.

By Melvin Hipolito • 4 min read • Tue, 30th Sep 2025

Global Stories

Online shopping stories

Australian shoppers cautious on AI, trust key for Black Friday
Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025
Salesforce & Stripe team up with OpenAI for AI-powered checkout
Customer Experience

Salesforce & Stripe team up with OpenAI for AI-powered checkout

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

By Jed Nykolle Harme • 4 min read • Thu, 16th Oct 2025
Ecommpay & Hyvä team up to streamline Magento checkouts
Customer Experience

Ecommpay & Hyvä team up to streamline Magento checkouts

Ecommpay and Hyvä have partnered to enhance Magento checkouts, aiming to reduce cart abandonment and boost merchant sales with faster, secure payments.

By Jed Nykolle Harme • 3 min read • Wed, 15th Oct 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Gen Z & Millennials turn to AI for shopping advice over search
Marketing Technologies

Gen Z & Millennials turn to AI for shopping advice over search

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025

Stories from Other Regions

Online shopping stories

Social media & AI drive riskier holiday shopping in the UK
Artificial Intelligence

Social media & AI drive riskier holiday shopping in the UK

Norton reports UK millennials and Gen Z face rising holiday scam risks as 66% take risky steps, driven by growing use of social media and AI in shopping.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025
AI shopping assistants set to become mainstream for UK consumers
Marketing Technologies

AI shopping assistants set to become mainstream for UK consumers

80% of UK shoppers now use AI for online shopping, with most expecting AI assistants to be mainstream by 2026, revolutionising retail experiences.

By Shannon Williams • 3 min read • Wed, 15th Oct 2025
Mobile wallets rise among young UK shoppers as card use persists
Crypto

Mobile wallets rise among young UK shoppers as card use persists

Mobile wallets are gaining popularity with young UK shoppers, while older generations continue to prefer debit and credit cards for online purchases.

By Shannon Williams • 5 min read • Fri, 10th Oct 2025
Black Friday remains top UK shopping day despite new rivals
Amazon

Black Friday remains top UK shopping day despite new rivals

Black Friday remains the UK's top shopping day in 2025, with 79% planning to shop then despite rising interest in Amazon Prime Deals Days and Singles Day.

By Shannon Williams • 3 min read • Thu, 9th Oct 2025
You can now virtually try on clothes with this new AI shopping feature
Artificial Intelligence

You can now virtually try on clothes with this new AI shopping feature

Google launches a virtual try-on tool in Canada, letting shoppers upload photos to see how clothes fit before buying online.

By Danielle Buckley • 2 min read • Thu, 9th Oct 2025
US mall culture fades as online shopping soars across cities
Online shopping

US mall culture fades as online shopping soars across cities

US mall culture is fading as online shopping surges, with in-store visits down 62% and online sales up 111% across major cities in the past decade.

By Melvin Hipolito • 3 min read • Tue, 30th Sep 2025
Retailers urged to boost week-long deals as Black Friday peaks shift
Buy Now Pay Later

Retailers urged to boost week-long deals as Black Friday peaks shift

Retailers are urged to extend Black Friday deals across the week as 2024 data shows shopping peaks shifting to earlier in the week and conversions rising to 5.3%.

By Jed Nykolle Harme • 4 min read • Tue, 30th Sep 2025
UK online retailers lose revenue as returns outpace exchanges
Data Analytics

UK online retailers lose revenue as returns outpace exchanges

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

By Shannon Williams • 4 min read • Fri, 26th Sep 2025
UK shoppers embrace AI in retail but demand more transparency
Customer Experience

UK shoppers embrace AI in retail but demand more transparency

While 38% of UK shoppers use AI in retail, 72% want control and 94% demand transparency in how AI handles their data and choices.

By Shannon Williams • 3 min read • Thu, 25th Sep 2025