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Australian Stories

Online shopping stories

Loop launches Offset to manage return costs efficiently
Customer Experience

Loop launches Offset to manage return costs efficiently

Loop has unveiled Offset, a pre-purchase returns solution aimed at helping Australian retailers manage return logistics as the holiday season approaches.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024

Global Stories

Online shopping stories

Exploring the role & impact of bots in eCommerce
Marketing Technologies

Exploring the role & impact of bots in eCommerce

In a new article, Shira Itzhaki from Forter examines the dual role of bots in eCommerce, highlighting the challenge of distinguishing harmful from helpful bots.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
UK shoppers plan record Black Friday spend, survey reveals
Supply Chain

UK shoppers plan record Black Friday spend, survey reveals

With inflation rising, 54% of British consumers plan to take advantage of Black Friday and Cyber Monday for their average Christmas budget of GBP £352.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Australian shoppers value seamless online & in-store experiences
Marketing Technologies

Australian shoppers value seamless online & in-store experiences

A new report reveals that 89% of Australian shoppers prioritise seamless online and in-store experiences, highlighting a significant trend in consumer behaviour.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Australians favour personalised gifts for festive season
EduTech

Australians favour personalised gifts for festive season

A recent VistaPrint study reveals that 81% of Australians experience stress in gift selection, with 70% favouring personalised gifts this holiday season.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024
Top global consumer trends for 2025: report insights
Crypto

Top global consumer trends for 2025: report insights

Euromonitor International's latest report reveals five key consumer trends for 2025, highlighting shifts in spending and sustainability amid evolving habits.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024
Miros raises EUR€6 million to enhance visual search tech
Data Analytics

Miros raises EUR€6 million to enhance visual search tech

Miros has raised EUR €6 million in a pre-Series A funding round to enhance its visual AI technology, aiming to revolutionise online shopping.

By Catherine Knowles • 4 min read • Fri, 8th Nov 2024
Afterpay insights reveal early holiday shopping trends
Buy Now Pay Later

Afterpay insights reveal early holiday shopping trends

Afterpay's Festive Insights report reveals a surge in early holiday shopping, with Australians averaging AUD $1,400 each and a 25% sales increase.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024

Stories from Other Regions

Online shopping stories

High payment security fears lead UK customers to abandon carts
Customer Experience

High payment security fears lead UK customers to abandon carts

Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.

By Shannon Williams • 2 min read • Fri, 22nd Nov 2024
Nearly 10 million Brits to use BNPL schemes this Christmas
Crypto

Nearly 10 million Brits to use BNPL schemes this Christmas

Nearly 10 million UK consumers are projected to embrace Buy Now, Pay Later schemes this Christmas, reflecting a significant shift in shopping behaviours.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Ecommpay advises on optimising festive checkout processes
Crypto

Ecommpay advises on optimising festive checkout processes

Ecommpay is urging eCommerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
SHEIN's digital market share, app strength make the case for IPO
eCommerce

SHEIN's digital market share, app strength make the case for IPO

As SHEIN mulls a potential IPO in London, its digital dominance and robust app engagement position the fast-fashion brand strongly amid criticism.

By Inès Durand • 5 min read • Fri, 15th Nov 2024
UK shoppers struggle with tech issues on Black Friday deals
Customer Experience

UK shoppers struggle with tech issues on Black Friday deals

New research by HONOR reveals UK shoppers face technology challenges during Black Friday, with 1 in 3 experiencing device freezes while bargain hunting.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
AI drives Black Friday strategies for UK marketers & shoppers
Customer Experience

AI drives Black Friday strategies for UK marketers & shoppers

A new report reveals that 54% of UK marketers are using AI for Black Friday pricing, while 31% of consumers plan to harness AI for deal hunting.

By Kaleah Salmon • 3 min read • Mon, 11th Nov 2024
Report reveals Kiwis' festive dining shifts for Christmas 2024
eCommerce

Report reveals Kiwis' festive dining shifts for Christmas 2024

Appetise Insights' latest report reveals changing Christmas dining preferences in New Zealand, with Kiwis opting for budget-friendly, diverse meals this year.

By Sean Mitchell • 2 min read • Sun, 10th Nov 2024
UK study reveals eCommerce checkout inefficiencies
Customer Experience

UK study reveals eCommerce checkout inefficiencies

A UK study by Ecommpay and IMRG shows eCommerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024