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Opinion Stories - Page 188

Australian Stories

Opinion stories

How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024
Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024

Global Stories

Opinion stories

MSPs are waiting – so why is it so hard to ask for help
Network Infrastructure

MSPs are waiting – so why is it so hard to ask for help

Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.

By Nabeel Mukhtar • 5 min read • Tue, 20th Feb 2024
Why businesses need a virtual firewall for optimal cloud protection
Firewalls

Why businesses need a virtual firewall for optimal cloud protection

As cloud-based operations' security challenges mount, businesses are urged to employ virtual firewalls, crucial for preserving data integrity, enforcing compliance and retaining customer trust.

By Ilan Rubin • 3 min read • Tue, 20th Feb 2024
How Innovative Loyalty Programs Boost Customer Retention
Customer Experience

How Innovative Loyalty Programs Boost Customer Retention

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

By Jonathan Reeve • 13 min read • Mon, 19th Feb 2024
5 supply chain strategies to prepare for inflation & potential recession
Supply Chain

5 supply chain strategies to prepare for inflation & potential recession

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

By Teresa Chiykowski • 5 min read • Mon, 19th Feb 2024
Adopting AIOps in Network Management: Essential for Modern IT Leaders
Unified Communications

Adopting AIOps in Network Management: Essential for Modern IT Leaders

As the complexity of network systems escalates, IT leaders must shift from manual troubleshooting to AIOps (Artificial Intelligence for IT Operations), a strategic, AI-driven approach that enhances network management and ensures a top-notch user experience.

By Justin Hurst • 6 min read • Mon, 19th Feb 2024
Projectworks on Leadership: Leading through growth
DevOps

Projectworks on Leadership: Leading through growth

Projectworks discusses the challenges and rewards of leading during business growth, sharing lessons on self-awareness, investing in teams, and building a culture that enhances momentum.

By Jacob Lawrie • 6 min read • Mon, 19th Feb 2024
Addressing the 4 key challenges of designing a data and AI strategy
Unified Communications

Addressing the 4 key challenges of designing a data and AI strategy

Business leaders adopting a data-first strategy face the challenge of meeting customer demands for newer technology while adhering to stricter data security and regulatory requirements, requiring a modern data and AI cloud platform for secure, compliant operations.

By Theo Hourmouzis • 6 min read • Fri, 16th Feb 2024
Cybersecurity is your defensive strategy, cyber resilience is your business
Ransomware

Cybersecurity is your defensive strategy, cyber resilience is your business

In light of the massive cybersecurity breach impacting Ivanti solutions, firms are urged to embrace cyber resilience for business continuity, demonstrating greater fortitude against potential disruptions.

By Christy Wyatt • 4 min read • Fri, 16th Feb 2024
Empowering women in tech: Breaking barriers and advancing careers
AR, VR & Metaverse

Empowering women in tech: Breaking barriers and advancing careers

Diversity and inclusion in the tech industry have finally become more influential, with women applying fresh perspectives to this constantly evolving domain.

By Sowmiya Selvakumaraswamy • 6 min read • Fri, 16th Feb 2024
Okta welcomes Essential 8 push for phishing resistant authentication
Digital Transformation

Okta welcomes Essential 8 push for phishing resistant authentication

Okta commends Australia's Essential 8 cybersecurity framework for its push for phishing-resistant Multi-Factor Authentication (MFA), aiming to bolster defence against cyber threats.

By Brett Winterford • 3 min read • Fri, 16th Feb 2024
Confronting fears is the first step to enterprise AI adoption
EduTech

Confronting fears is the first step to enterprise AI adoption

IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.

By Lee Ming Kai • 5 min read • Thu, 15th Feb 2024
Four enterprise mobility trends shaping 2024
Software-as-a-Service

Four enterprise mobility trends shaping 2024

Enterprise mobility in 2024 will be driven by the integration of IoT, enhanced mobile security measures, the rise of edge computing, and the use of augmented reality in operations.

By Frank Baldrighi • 4 min read • Thu, 15th Feb 2024
What lies ahead for ERP
Digital Transformation

What lies ahead for ERP

2024 sees significant growth in Cloud ERP deployments and enterprise application platforms, impacted by digital transformation initiatives and technology advancements in AI and machine learning.

By Terry Smagh • 6 min read • Wed, 14th Feb 2024
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Customer Relationship Management

Enhancing eCommerce customer loyalty: The power of personalised journeys and automation

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

By Jason Carr • 3 min read • Wed, 14th Feb 2024
Why organisations should transition to a single-vendor secure access service edge
Virtual Private Networks

Why organisations should transition to a single-vendor secure access service edge

To combat escalating online threats, companies are shifting towards secure access service edge (SASE), enhancing user experience and operational efficiency across diverse architectures. As a single-vendor solution, SASE simplifies and optimises security for both on-campus and remote environments.

By Robert Nobilo • 3 min read • Wed, 14th Feb 2024

Stories from Other Regions

Opinion stories