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Australian Stories

Five key trends that will determine the next chapter of observability
Data Analytics

Five key trends that will determine the next chapter of observability

As Australian businesses grapple with complex IT landscapes, observability emerges as a key factor for enhancing IT operations and sustainability in 2025.

By Bernd Greifeneder • 6 min read • Tue, 21st Jan 2025
AGL boosts retail transformation with new automation tool
Digital Transformation

AGL boosts retail transformation with new automation tool

AGL begins a retail transformation using the Appian Platform, launching eAGL to automate four million tasks and enhance customer experience.

By Sean Mitchell • 3 min read • Tue, 21st Jan 2025
UiPath leads 2024 Everest Group automation assessment
DevOps

UiPath leads 2024 Everest Group automation assessment

UiPath has topped the inaugural Everest Group Intelligent Automation Platforms PEAK Matrix Assessment 2024, securing the highest rank as a Leader.

By Melania Watson • 3 min read • Tue, 17th Dec 2024

Global Stories

Global Orchestration stories

Bringing personalized loyalty strategies to life: From promise to reality
Data Analytics

Bringing personalized loyalty strategies to life: From promise to reality

Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.

By Sarah Jarvis • 5 min read • Wed, 22nd Jan 2025
Fluent Commerce named leader in Forrester Wave 2025
Customer Experience

Fluent Commerce named leader in Forrester Wave 2025

Fluent Commerce has been named a 'Leader' in The Forrester Wave: Order Management Systems, Q1 2025, praised for innovation and rapid customer results.

By Melania Watson • 2 min read • Wed, 22nd Jan 2025
Chris Wilson named new finance chief at Ecommpay
Fintech

Chris Wilson named new finance chief at Ecommpay

Chris Wilson has been appointed Chief Financial Officer at payments platform Ecommpay, bringing a wealth of experience from the music and finance sectors.

By Imee Dequito • 2 min read • Tue, 21st Jan 2025
Ericsson launches AI assistant to simplify 5G for firms
Network Infrastructure

Ericsson launches AI assistant to simplify 5G for firms

Ericsson has launched the NetCloud Assistant, a generative AI tool designed to streamline 5G operations for around 37,000 enterprises managing 2.9 million devices.

By Shannon Williams • 2 min read • Fri, 17th Jan 2025
Ransomware attacks soared in 2024, new groups emerge
Ransomware

Ransomware attacks soared in 2024, new groups emerge

ReliaQuest's latest analysis reveals a 43% rise in ransomware victims in Q4 2024, with 13 new groups emerging, including Akira, which named 71 victims in December.

By Shannon Williams • 3 min read • Fri, 17th Jan 2025
AI in 2025: Driving sustainability, security, and growth across Asia Pacific
Storage

AI in 2025: Driving sustainability, security, and growth across Asia Pacific

As 2025 unfolds, AI is transforming the Asia Pacific region by enhancing sustainability and security, particularly in energy efficiency and digital infrastructure.

By Matthew Hardman • 3 min read • Wed, 15th Jan 2025
Backbase highlights banking trends shaping the industry in 2025
Data Analytics

Backbase highlights banking trends shaping the industry in 2025

Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.

By Kaleah Salmon • 3 min read • Tue, 14th Jan 2025
2025: welcome to workplace 5.0 and human-centric AI
Robotic Process Automation

2025: welcome to workplace 5.0 and human-centric AI

As generative AI evolves, businesses are gearing up for Workplace 5.0, where human collaboration and AI integration redefine productivity by 2025.

By Sunny Saha • 5 min read • Wed, 8th Jan 2025
Trend Micro warns of AI-driven cyber threats by 2025
Data Protection

Trend Micro warns of AI-driven cyber threats by 2025

Trend Micro's 2025 predictions report warns of AI-driven cyber threats, highlighting risks from digital twins and deepfake technologies that could enable identity fraud.

By Shannon Williams • 3 min read • Fri, 20th Dec 2024
Sinch predicts AI & human synergy in customer service 2025
Customer Experience

Sinch predicts AI & human synergy in customer service 2025

Sinch predicts a transformation in digital customer communications by 2025, emphasising AI's role alongside human agents in enhancing engagement.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Boomi to acquire Rivery, enhancing data management
Data Analytics

Boomi to acquire Rivery, enhancing data management

Boomi has announced a definitive agreement to acquire Rivery, enhancing its data management capabilities with advanced integration technologies.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
Sinch predicts 2025 trends in digital customer engagement
Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
Umbraco predicts key CMS trends for 2025 including AI focus
Data Analytics

Umbraco predicts key CMS trends for 2025 including AI focus

Umbraco forecasts that AI, personalisation, and security will shape CMS platforms in 2025, emphasising reduced carbon footprints and enhanced user experiences.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024
CrewAI joins Cloudera to boost enterprise AI capabilities
Data Analytics

CrewAI joins Cloudera to boost enterprise AI capabilities

Cloudera has brought CrewAI into its Enterprise AI Ecosystem to enhance automation and streamline workflows, responding to rising demand in Australia and New Zealand.

By Sean Mitchell • 3 min read • Thu, 12th Dec 2024

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