Process automation stories - Page 2

Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.

Hyland names Lubor Ptacek Senior Vice President of Product Marketing as the software group sharpens its global AI product strategy.

Celonis broadens Oracle cloud partnership to let enterprises run its process intelligence on OCI, linking AI tools with business workflows and modernisation.

Agoyu secures patent for AI-powered moving app that scans video inventories, matches licensed movers and returns quotes in minutes.

Construction software often fails after launch because it misses site realities, adds admin and lacks follow-up, not because teams resist change.

Sydney-founded Haast secures $17.2 million as investors back its push to embed automated compliance checks into enterprise workflows.

Australian universities use TechnologyOne platform to process thousands of Commonwealth Prac Payments as Victoria University pays out $1.5 million.

Tecala and ABBYY unveil a document-processing platform for enterprise workflows, aiming to cut manual checks in accounts payable and insurance claims.

Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.

ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.

Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.

Chatbots are easy to sell, but businesses seeking real AI gains should be looking at systems intelligence, says an expert.

Everest Group names Sapiens Decision a Luminary in AI decision intelligence watch as insurers and lenders seek governed automation.

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

Westcon Solutions wins Hong Kong and Macau distribution deal to back UiPath partners with services, engineering support and AI automation tools.

CompTIA unveils AI Agent Essentials to help non-technical staff understand autonomous workplace tools and the risks of agentic systems.

Private equity-backed firms use paid AI tools more than most peers, but many still struggle to turn sponsor pressure into practical finance gains.

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

Softr unveils AI-native no-code platform that lets non-technical teams build live business apps with permissions, data and workflows from a prompt.

Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.