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Qualtrics aims to take 'guesswork' out of customer preferences
Customer Relationship Management

Qualtrics aims to take 'guesswork' out of customer preferences

Qualtrics' Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.

By Staff Writer • 3 min read • Wed, 7th Aug 2019
Qualtrics invests in Employee Experience in APJ region
Human Capital Management

Qualtrics invests in Employee Experience in APJ region

The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation's EX operations in the area.

By Catherine Knowles • 3 min read • Mon, 29th Jul 2019
Qualtrics modernises research with latest release
Application Programming Interface

Qualtrics modernises research with latest release

Qualtrics has unveiled new API-driven survey programming tools for Qualtrics Research Core, simplifying survey design and boosting actionable insights.

By Catherine Knowles • 2 min read • Tue, 2nd Jul 2019
Qualtrics grows market share in APJ
Customer Relationship Management

Qualtrics grows market share in APJ

Qualtrics reaches milestone of 1,000 customers in Asia Pacific and Japan, solidifying its position in the region.

By Staff Writer • 3 min read • Wed, 12th Jun 2019
Qualtrics launches AI data cleansing tool
Data Analytics

Qualtrics launches AI data cleansing tool

The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.

By Catherine Knowles • 2 min read • Tue, 28th May 2019
Qualtrics aims to help organisations master experience management
Customer Relationship Management

Qualtrics aims to help organisations master experience management

Qualtrics launches Experience Basecamp, an on-demand platform offering over 60 courses to help organisations master Experience Management (XM) expertise.

By Staff Writer • 2 min read • Wed, 22nd May 2019
Why humanising the customer experience is key to business success
Customer Relationship Management

Why humanising the customer experience is key to business success

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

By Staff Writer • 3 min read • Tue, 30th Apr 2019
Failing to act on feedback holding back Aussie companies
Customer Relationship Management

Failing to act on feedback holding back Aussie companies

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

By Ben Moore • 3 min read • Thu, 18th Apr 2019
How businesses should approach designing a digital experience program
Customer Relationship Management

How businesses should approach designing a digital experience program

Qualtrics reveals keys to digital customer experience: Personalisation, Predictive Analytics, Embedded Action.

By Staff Writer • 2 min read • Mon, 4th Mar 2019
Employee experience key to stronger engagement & productivity
Human Capital Management

Employee experience key to stronger engagement & productivity

Improving employee experience is vital to boost engagement and productivity, finds Gallup. Research from Qualtrics reveals three steps businesses can take.

By Sara Barker • 3 min read • Mon, 30th Jul 2018
Why analytics can drive a better employee experience
Data Analytics

Why analytics can drive a better employee experience

Analytics can significantly enhance employee experiences by providing real-time feedback and actionable insights, says Qualtrics' Steve Bennetts.

By Sara Barker • 4 min read • Mon, 16th Jul 2018
Qualtrics partners with IBM to bolster XM platform
Customer Relationship Management

Qualtrics partners with IBM to bolster XM platform

Qualtrics and IBM unite to enhance employee experience, transitioning IBM Kenexa users to the Qualtrics XM Platform with integrated IBM Watson technology.

By Patrick Martlew • 2 min read • Thu, 17th May 2018
Qualtrics continues rapid growth across APAC
Data Analytics

Qualtrics continues rapid growth across APAC

Qualtrics has swiftly bolstered its presence in APAC with six new offices and a 100-strong team, serving over 750 clients since 2015.

By Jacques-Pierre (JP) Dumas • 2 min read • Tue, 27th Mar 2018
5 major CX trends to expect this year - Qualtrics
Customer Relationship Management

5 major CX trends to expect this year - Qualtrics

Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.

By Ben Moore • 3 min read • Mon, 19th Mar 2018
Qualtrics launches new partner network to help MSPs expand
Customer Relationship Management

Qualtrics launches new partner network to help MSPs expand

​Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.

By Ashton Young • 3 min read • Sat, 10th Mar 2018
Focus on employee training to keep data center operations costs in check
DataCentre infrastructure

Focus on employee training to keep data center operations costs in check

Brain drain in the IT and data centre industry could be reduced by investing in employee training, according to Schneider Electric.

By Julia Gabel • 4 min read • Fri, 9th Feb 2018
How businesses can address low engagement levels in millennial employees
Deloitte

How businesses can address low engagement levels in millennial employees

Millennials can provide fresh ideas and deliver significant value, so organisations must present opportunities to learn and grow where possible.

By McMurray • 3 min read • Mon, 4th Dec 2017
Get it right the first time: Customers want better, faster response to feedback
Customer Relationship Management

Get it right the first time: Customers want better, faster response to feedback

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

By Kai Ping Lew • 4 min read • Tue, 1st Aug 2017
Qualtrics step up their automated CX solutions game with Qualtrics iQ
Customer Relationship Management

Qualtrics step up their automated CX solutions game with Qualtrics iQ

The company says this is the first step in eliminating the need for customer experience analysts and data scientists.

By Patrick Martlew • 2 min read • Mon, 31st Jul 2017