Retail Stories

Australian Stories

Retail stories

SecondBite starts Derrimut cold store for food relief

The 1,500sqm site will lift storage and processing capacity as food insecurity rises, helping SecondBite handle more donated produce and frozen goods.

By Mara Sugue • 4 min read • Today

Supply Chain

Pet Circle adopts Manhattan WMS across Australian sites

The new system has helped Pet Circle keep same-day and next-day delivery running through almost all of Black Friday, despite surging orders.

By Mara Sugue • 3 min read • Today

Digital Transformation

Enterprise AI adoption is a marathon, not a sprint

Many AI pilots fade after early wins because firms lack the governance, data and skills needed to turn experiments into lasting value.

By Sharma Madiraju • 4 min read • Yesterday

Risk & Compliance

Frontline workers use AI, but employers lag on guidance

Nearly half of Australian frontline workers have had no AI guidance from employers, even as many already use the tools to cut admin and shift hassles.

By Sean Mitchell • 5 min read • Today

Global Stories

Retail stories

Payment Technologies

Holiday Reply Desk helps retailers handle Black Friday

It offers retailers a low-cost offline workflow for handling Black Friday support spikes without linking into live payment or order systems.

By Mara Sugue • 4 min read • Today

eCommerce

Holiday Promo Abuse: How Fake Sign-Ups Drain Your Sales Budget

Fake holiday sign-ups can drain margins, distort demand data and leave retailers paying discounts, shipping and support costs for worthless accounts.

By Shivani Pimpili • 5 min read • Yesterday

Data Protection

Ocean lands Fortune Cyber 60 nod for email security

The nod signals investor confidence in tools that can spot AI-generated phishing before it reaches hundreds of thousands of employee mailboxes worldwide.

By Shadda Lie Catugal • 4 min read • Today

Manufacturing

Infios named IDC leader in manufacturing warehouse tech

The recognition strengthens Infios's position with manufacturers seeking tighter inventory control, traceability and recall support in warehouse operations.

By Sofiah Nichole Salivio • 3 min read • Today

Customer Experience

RingCentral adds oversight tools for AI & human agents

Contact centre managers can now track AI and human interactions in one system, helping them spot failures sooner and plan staffing more accurately.

By Regine Laguilles • 5 min read • 2 days ago

Data Analytics

SAP honours Woolworths & Zespri in ANZ tech awards

Projects from Woolworths and Sigma Healthcare were among awards highlighting faster upgrades, shorter hiring cycles and better returns from digital overhaul.

By Sean Mitchell • 4 min read • 2 days ago

Artificial Intelligence

Marketix Digital says AI search leaves revenue gap

Retailers could still be A$43,400 a month short if AI search replaces organic visits, according to Marketix Digital's modelling.

By Karen Joy Bacudo • 4 min read • Today

Stories from Other Regions

Retail stories

Customer Experience

Abandoned shopping trips cost retailers USD $113 each

Most abandoned visits are driven by avoidable peak-hour strain, with 78% of US shoppers walking out over queues, lack of help or empty shelves.

By Karen Joy Bacudo • 3 min read • Today

eCommerce

Black Friday sales at risk from hidden delivery fees

Unexpected delivery and returns charges could deter shoppers from up to GBP £4.64 billion of UK Black Friday online spending, Locus found.

By Karen Joy Bacudo • 4 min read • Today

Risk & Compliance

UK firms lack records of vulnerable customer support

Despite widespread confidence about FCA scrutiny, most firms still cannot quickly produce searchable evidence of support for vulnerable customers.

By Karen Joy Bacudo • 4 min read • Today

Software-as-a-Service

Hyundai Card launches PLCC 2.0 with AI tools for partners

Partners can now tap Hyundai Card’s AI tools without building their own data systems, as the issuer expands beyond cards into wider business planning.

By Karen Joy Bacudo • 4 min read • Today

Customer Relationship Management

ServiceNow launches tool to speed legacy CRM migrations

The software could cut enterprise CRM migration projects from months or years to weeks, easing a costly barrier for businesses modernising customer service.

By Sofiah Nichole Salivio • 4 min read • Today