FutureFive Australia - Consumer technology news from the future

Australian Stories

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025
Call Design's CallD.AI puts compliance at core of contact centre AI
Unified Communications

Call Design's CallD.AI puts compliance at core of contact centre AI

Call Design's CallD.AI platform embeds compliance and governance at the heart of contact centre AI, ensuring transparency and operational integrity for enterprises.

By Kaleah Salmon • 3 min read • Wed, 30th Jul 2025

Global Stories

Australian eCommerce sees rising EOFY returns despite strict policies
Customer Experience

Australian eCommerce sees rising EOFY returns despite strict policies

Australian eCommerce sees a 27.6% rise in returns despite stricter policies, as shoppers seek flexibility amid rising costs and economic uncertainty.

By Jed Nykolle Harme • 3 min read • Sat, 16th Aug 2025
UK imports from China climb to GBP £70.8b despite tariffs
Supply Chain

UK imports from China climb to GBP £70.8b despite tariffs

UK imports from China surged 5.4% to GBP £70.8 billion in the year to Q1 2025, highlighting trade resilience despite ongoing tariffs and market challenges.

By Jed Nykolle Harme • 3 min read • Sat, 16th Aug 2025
Blue Yonder grows with acquisitions & AI as supply chains adapt
Data Analytics

Blue Yonder grows with acquisitions & AI as supply chains adapt

Blue Yonder expands with acquisitions and AI, securing major clients and boosting supply chain efficiency amid inflation and regulatory challenges in Q2 2025.

By Melvin Hipolito • 5 min read • Wed, 13th Aug 2025
Exclusive: Enterprise Wide discusses how SAP's AI is transforming retail
Customer Experience

Exclusive: Enterprise Wide discusses how SAP's AI is transforming retail

AI and cloud technology revolutionise retail with faster demand forecasts, reducing out-of-stocks and boosting sustainability at stores like Woolworths.

By Melania Watson • 4 min read • Mon, 11th Aug 2025
Oracle launches global Exadata service for AI & analytics
Storage

Oracle launches global Exadata service for AI & analytics

Oracle launches Globally Distributed Exadata Database on Exascale Infrastructure, enabling scalable AI workloads and analytics with global data residency compliance.

By Melvin Hipolito • 4 min read • Fri, 8th Aug 2025
Forter unveils tools to help retailers manage agentic AI surge
Marketing Technologies

Forter unveils tools to help retailers manage agentic AI surge

Forter launches new tools to help retailers track and manage rising agentic AI traffic, boosting fraud detection and enhancing eCommerce security.

By Catherine Knowles • 4 min read • Thu, 7th Aug 2025
Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
Felipe Flores appointed as Regional Senior Vice President at Endava
Data Analytics

Felipe Flores appointed as Regional Senior Vice President at Endava

Felipe Flores has been named Regional Senior Vice President of Data and AI at Endava, leading expansion of AI capabilities across the Asia-Pacific region.

By Melvin Hipolito • 3 min read • Wed, 6th Aug 2025
Standard Chartered & Alibaba partner to boost AI in finance
Digital Transformation

Standard Chartered & Alibaba partner to boost AI in finance

Standard Chartered partners with Alibaba to accelerate AI adoption in finance, aiming to enhance customer service and sustainability efforts.

By Melvin Hipolito • 3 min read • Thu, 31st Jul 2025
ClearCourse acquires Davidson Richards to boost retail software
Customer Experience

ClearCourse acquires Davidson Richards to boost retail software

ClearCourse has acquired retail software provider Davidson Richards, aiming to expand payment and eCommerce solutions across new retail markets.

By Catherine Knowles • 3 min read • Thu, 31st Jul 2025
Akeneo unveils first AI agent & analytics tools for product data
Data Analytics

Akeneo unveils first AI agent & analytics tools for product data

Akeneo launches its first AI agent, Data Architect Agent, and upgrades analytics to streamline product data modelling and boost AI-driven commerce insights.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025

Stories from Other Regions

Majority of UK shoppers see brand messages as irrelevant, study finds
Data Analytics

Majority of UK shoppers see brand messages as irrelevant, study finds

A study finds 61% of UK shoppers see brand messages as irrelevant, urging retailers to adopt personalised, omnichannel approaches to engage consumers.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Metapack launches tool to cut cross-border retail shipping costs
Supply Chain

Metapack launches tool to cut cross-border retail shipping costs

Metapack has launched Consolidated Clearance, a solution to help retailers cut cross-border shipping costs by consolidating parcels under one customs entry.

By Kaleah Salmon • 3 min read • Mon, 11th Aug 2025
Coinme expands cash-to-crypto service to 50,000 US locations
Crypto

Coinme expands cash-to-crypto service to 50,000 US locations

Coinme expands cash-to-crypto service to over 50,000 US retail locations, offering low fees and easy access for cash-preferred and unbanked consumers.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025