Returns stories

Ecommerce in 2026: AI shoppers, social sales and returns pressure push retailers to rethink data, compliance and cross-border growth.

DHL opens a 21,000m² Erskine Park warehouse to boost tech and auto spare parts distribution, returns handling and energy-efficient logistics.

ShipStation rolls out expanded fulfilment, inventory and returns tools in Australia and New Zealand to unify eCommerce operations.

Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

Blue Yonder rolls out fresh AI tools to tighten retail planning, boost fulfilment accuracy and speed up warehouse and logistics decisions.

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers' peak operations.

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

The Security Exhibition & Conference returns to ICC Sydney from 27-29 August 2025, showcasing advanced security tech and uniting industry professionals.

Integrate 2025 returns to ICC Sydney this August, featuring expanded AV and security programmes to showcase cutting-edge technology and foster industry collaboration.

Mys Tyler's FitCheck tool, using diverse creators and fit algorithms, cuts fashion eCommerce returns to 5.9%, boosting shopper confidence and cutting costs.

Blue Yonder supports supply chains for 20 of Gartner's Top 25 firms, highlighting its AI-driven platform's role in digital and sustainable operations.

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.