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RingCentral Stories - Page 2

Australian Stories

RingCentral stories

Melanoma Institute Australia partners with RingCentral for UCaaS
EduTech

Melanoma Institute Australia partners with RingCentral for UCaaS

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024
RingCentral launches AI-powered contact centre RingCX in Australia
Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Optus & RingCentral launch collaborative tool for Australian businesses
Artificial Intelligence

Optus & RingCentral launch collaborative tool for Australian businesses

Optus partners with AI solution provider RingCentral to launch a cloud-based collaboration platform for Australian businesses, a first-of-its-kind move aiming to foster productivity and flexibility.

By Imee Dequito • 2 min read • Fri, 15th Mar 2024
Virtus Health to implement global RingCentral communication platform
Unified Communications

Virtus Health to implement global RingCentral communication platform

Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.

By Kaleah Salmon • 3 min read • Thu, 22nd Feb 2024
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Unified Communications

Access4 names Virtual IT Group as its Diamond++ Partner in Australia

UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.

By Sean Mitchell • 3 min read • Mon, 4th Dec 2023

Global Stories

RingCentral stories

RingCentral launches Studio for virtual event enhancement
Customer Experience

RingCentral launches Studio for virtual event enhancement

RingCentral has unveiled Studio, a new solution enhancing its Events platform to deliver immersive virtual experiences for users in Australia and New Zealand.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Software-as-a-Service

Freshworks appoints Srinivasan Raghavan as Chief Product Officer

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

By Imee Dequito • 2 min read • Tue, 3rd Dec 2024
RingCentral partners with Verint to enhance RingCX platform
Productivity

RingCentral partners with Verint to enhance RingCX platform

RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.

By Kaleah Salmon • 3 min read • Mon, 11th Nov 2024
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Proofpoint launches AI-driven Digital Communications Governance solution
Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Unified communications market to expand to USD $187.6 billion by 2031
Unified Communications

Unified communications market to expand to USD $187.6 billion by 2031

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Parkerville charity embraces digital transformation with RingCentral platform
Customer Relationship Management

Parkerville charity embraces digital transformation with RingCentral platform

Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.

By Sean Mitchell • 3 min read • Tue, 2nd Apr 2024
RingCentral unveils RingEX, an AI-integrated business phone system
Customer Experience

RingCentral unveils RingEX, an AI-integrated business phone system

RingCentral introduces RingEX, an innovative business phone system utilising their proprietary RingSense AI tech, aiming to enhance workplace productivity and streamline communications.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024
RingCentral boosts UK healthcare with AI & EHR integrations
Generative AI

RingCentral boosts UK healthcare with AI & EHR integrations

RingCentral's AI enhancements and EHR integrations bolster UK healthcare, driving up staff productivity and patient satisfaction, whilst streamlining patient engagement and workflows.

By Catherine Knowles • 3 min read • Wed, 7th Feb 2024
RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year
Unified Communications

RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year

AI-first global enterprise RingCentral tops Gartner's Magic Quadrant for Unified Communications for 9th consecutive year.

By Imee Dequito • 2 min read • Fri, 8th Dec 2023

Stories from Other Regions

RingCentral stories

Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Alert anxiety hits workers over constant out-of-hours notifications
EduTech

Alert anxiety hits workers over constant out-of-hours notifications

Out-of-hours notifications are causing 'alert anxiety' in UK workers, with the problem especially acute among younger generations.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023