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Salesforce Stories - Page 14

Australian Stories

Salesforce stories

Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Customer Experience

Exclusive: Sarah Richardson on AI, loyalty and global ALA push

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

By Melania Watson • 6 min read • Fri, 1st Aug 2025
Ingram Micro launches Xvantage Integrations Hub in Australia
Software-as-a-Service

Ingram Micro launches Xvantage Integrations Hub in Australia

Ingram Micro launches its Xvantage Integrations Hub in Australia, offering no-code integration with Salesforce, Xero, Dynamics to boost partner efficiency.

By Melvin Hipolito • 4 min read • Thu, 31st Jul 2025

Global Stories

Salesforce stories

AppOmni unveils Zero Trust Bridge to counter SaaS cyberattacks
Software-as-a-Service

AppOmni unveils Zero Trust Bridge to counter SaaS cyberattacks

AppOmni launches Zero Trust Bridge to help firms counter SaaS attacks by ShinyHunters and UNC6040, enhancing real-time security policy enforcement.

By Catherine Knowles • 5 min read • Thu, 28th Aug 2025
Wiise appoints Sullivan McIntyre to drive AI ERP innovation
Data Analytics

Wiise appoints Sullivan McIntyre to drive AI ERP innovation

Wiise appoints Sullivan McIntyre as Chief Product Officer to lead AI-driven ERP innovation for Australian and New Zealand SMBs.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025
Stefan Leitl appointed Cisco VP for Australia & NZ
Digital Transformation

Stefan Leitl appointed Cisco VP for Australia & NZ

Stefan Leitl returns to Melbourne as Cisco's new Vice President for Australia and New Zealand, bringing extensive global experience in IoT and digital transformation.

By Melania Watson • 3 min read • Mon, 25th Aug 2025
Seismic, Salesforce expand AI tools to boost B2B sales success
Customer Experience

Seismic, Salesforce expand AI tools to boost B2B sales success

Seismic has integrated its Aura AI with Salesforce's Agentforce to boost B2B sales by offering real-time content and adaptive playbooks within a single platform.

By Jed Nykolle Harme • 4 min read • Sat, 23rd Aug 2025
Workday breach highlights rising third-party cyberattack risks
Customer Relationship Management

Workday breach highlights rising third-party cyberattack risks

Workday has suffered a data breach exposing contact details, highlighting growing risks from social engineering and third-party cyberattacks this summer.

By Shannon Williams • 4 min read • Thu, 21st Aug 2025
ShinyHunters & Scattered Spider escalate attacks on Salesforce
Multi-factor authentication

ShinyHunters & Scattered Spider escalate attacks on Salesforce

Cybercriminal groups ShinyHunters and Scattered Spider have escalated phishing attacks on Salesforce and major firms like Google, signalling possible collaboration.

By Shannon Williams • 5 min read • Thu, 14th Aug 2025
Google breach exposes major risks in Salesforce cloud security
Software-as-a-Service

Google breach exposes major risks in Salesforce cloud security

Google reveals data breach via ShinyHunters exploiting Salesforce cloud, exposing risks in SaaS security and reliance on user authentication methods.

By Shannon Williams • 4 min read • Thu, 14th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
CrowdStrike & OpenAI enhance SaaS security with AI agent oversight
Cloud Security

CrowdStrike & OpenAI enhance SaaS security with AI agent oversight

CrowdStrike and OpenAI have partnered to enhance SaaS security by enabling oversight of AI agents, linking each to their human creator across 175+ applications.

By Melvin Hipolito • 3 min read • Wed, 6th Aug 2025
Rob Newell named Senior Vice President of Sales for Asia Pacific
Digital Transformation

Rob Newell named Senior Vice President of Sales for Asia Pacific

Rob Newell has been appointed Senior Vice President of Sales for Asia Pacific and Japan at New Relic, leading growth in the critical region.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
How private LLMs are delivering real business benefits
Unified Communications

How private LLMs are delivering real business benefits

Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.

By Jacko Smit • 4 min read • Wed, 30th Jul 2025
Salesforce unveils Agentforce to speed up quoting for sellers
Marketing Technologies

Salesforce unveils Agentforce to speed up quoting for sellers

Salesforce launches Agentforce within Revenue Cloud, cutting sales quoting time by 75% and simplifying complex configurations for faster deal closures.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025

Stories from Other Regions

Salesforce stories

UKG appoints Jim Joudrey Chief Technology Officer to drive AI
Hyperscale

UKG appoints Jim Joudrey Chief Technology Officer to drive AI

UKG appoints Jim Joudrey as Chief Technology Officer to lead AI innovation and global engineering, overseeing a team of 4,000 technology professionals.

By Melvin Hipolito • 3 min read • Sat, 23rd Aug 2025
Webuters launches AI tools to boost digital access & growth
Digital Transformation

Webuters launches AI tools to boost digital access & growth

Webuters launches AI tools like OfficeIQ to boost digital growth, offering no-code solutions and free access for SMEs across sectors globally.

By Kaleah Salmon • 2 min read • Mon, 4th Aug 2025