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Salesforce Stories - Page 5

Australian Stories

Salesforce stories

P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Cloudwerx joins OpenAI partner network for agentic AI
Digital Transformation

Cloudwerx joins OpenAI partner network for agentic AI

Cloudwerx joins the OpenAI partner network to scale governed agentic AI deployments for enterprises across Salesforce and Snowflake platforms.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026

Global Stories

Salesforce stories

CrowdStrike adds AI security tools & Microsoft SIEM link
Data Protection

CrowdStrike adds AI security tools & Microsoft SIEM link

CrowdStrike beefs up Falcon with new AI security controls and links its Next-Gen SIEM to Microsoft Defender to tame sprawling AI estates.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Entro launches AI agent governance tool for enterprises
Data Protection

Entro launches AI agent governance tool for enterprises

Entro launches AGA to map, monitor and control AI agents in enterprises, tackling shadow AI and non-human identity risks at scale.

By Shannon Williams • 5 min read • Fri, 20th Mar 2026
Bonfy unveils ACS 2.0 to secure data for AI agents
Data Protection

Bonfy unveils ACS 2.0 to secure data for AI agents

Bonfy launches ACS 2.0, a cross-channel data security platform to monitor and control how AI agents access, process and share content.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
ThoughtSpot unveils Spotter AI agents tailored by sector
Software-as-a-Service

ThoughtSpot unveils Spotter AI agents tailored by sector

ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Informatica deepens Microsoft Fabric ties, adds Swiss pod
Data Protection

Informatica deepens Microsoft Fabric ties, adds Swiss pod

Informatica widens Microsoft Fabric integration with Open Mirroring support and unveils a Swiss Azure pod for localised EU data control.

By Sean Mitchell • 3 min read • Thu, 19th Mar 2026
Kore.ai unveils platform to tackle enterprise AI sprawl
Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Trust as a measurable asset for CMOs in the age of AI
Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026
Workday unveils Sana, an AI hub for HR, finance & apps
Digital Transformation

Workday unveils Sana, an AI hub for HR, finance & apps

Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.

By Mark Tarre • 5 min read • Wed, 18th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Synechron unifies three Australian consultancies under one
Digital Transformation

Synechron unifies three Australian consultancies under one

Synechron merges Chamonix IT, Exposé and iGreenData into a single Australian consultancy, unveiling a new national leadership team.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Sweep wins cybersecurity firms for Salesforce control
Data Protection

Sweep wins cybersecurity firms for Salesforce control

Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.

By Mark Tarre • 4 min read • Sat, 14th Mar 2026
SurePath AI unveils real-time controls to secure MCP use
Firewalls

SurePath AI unveils real-time controls to secure MCP use

SurePath AI launches real-time MCP policy controls to lock down AI tool access, aiming to secure fast-growing workplace agent workflows.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026

Stories from Other Regions

Salesforce stories

New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026