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Salesforce Stories - Page 9

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Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Salesforce unveils AI fluency guide for agentic workforces
Digital Transformation

Salesforce unveils AI fluency guide for agentic workforces

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Informatica named Leader in 2025 Gartner data quadrant
Customer Relationship Management

Informatica named Leader in 2025 Gartner data quadrant

Informatica from Salesforce is named a Leader in Gartner's 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Linux Foundation launches Agentic AI open standards hub
Security Information and Event Management

Linux Foundation launches Agentic AI open standards hub

Linux Foundation unites Anthropic, Block and OpenAI in new Agentic AI hub to standardise tools and protocols for autonomous AI agents.

By Sean Mitchell • 6 min read • Fri, 9th Jan 2026
Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026
Salesforce links CRM data directly into ChatGPT
Customer Relationship Management

Salesforce links CRM data directly into ChatGPT

Salesforce launches an Agentforce Sales app for ChatGPT, letting sellers query and update live CRM data and trigger workflows in-chat.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Lightrun links AI coders to live runtime with new tool
DevOps

Lightrun links AI coders to live runtime with new tool

Lightrun's Runtime Context pipes live runtime data into AI coding tools, aiming to slash post-deployment failures and speed debugging.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
MTX APAC acquires Adapt IQ NZ to build Salesforce hub
Data Analytics

MTX APAC acquires Adapt IQ NZ to build Salesforce hub

MTX APAC has acquired New Zealand Salesforce consultancy Adapt IQ NZ to create a Wellington-based delivery and innovation hub for APAC.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
SaaS attacks surge as boards turn to AI for defence
Software-as-a-Service

SaaS attacks surge as boards turn to AI for defence

Cyber attacks on SaaS platforms are soaring, pushing boards to make AI‑driven security a core strategy as misconfigurations fuel mass breaches.

By Shannon Williams • 8 min read • Thu, 25th Dec 2025
Linux Foundation unveils Agentic AI standards group
Security Information and Event Management

Linux Foundation unveils Agentic AI standards group

Linux Foundation launches Agentic AI Foundation to standardise open protocols for interoperable AI agents with backing from major tech firms.

By Jake MacAndrew • 3 min read • Fri, 19th Dec 2025
Aryaka predicts AI-led overhaul of SASE & enterprise security
Firewalls

Aryaka predicts AI-led overhaul of SASE & enterprise security

Aryaka predicts AI will force SASE convergence, spark 2026 'AI firewall' wave and push CIOs towards unified, cost-cutting security platforms.

By Sean Mitchell • 6 min read • Mon, 15th Dec 2025

Stories from Other Regions

Salesforce stories

Nottingham Malaysia launches AI agent for student recruitment
EduTech

Nottingham Malaysia launches AI agent for student recruitment

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Cloud Nine automates global ops with BPA integration
Customer Relationship Management

Cloud Nine automates global ops with BPA integration

Cloud Nine streamlines global sales and fulfilment, using BPA to knit together NetSuite, Salesforce, Shopify and logistics partners.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Gearset adds native Gitflow to boost Salesforce DevOps
DevOps

Gearset adds native Gitflow to boost Salesforce DevOps

Gearset adds native Gitflow, CD rules and PR queuing to its Salesforce DevOps platform to help large global teams release faster at scale.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 6th Jan 2026
Salesforce names Paul Carvouni to lead ASEAN AI push
Software-as-a-Service

Salesforce names Paul Carvouni to lead ASEAN AI push

Salesforce appoints Paul Carvouni to spearhead ASEAN AI growth from Singapore as region targets trillion-dollar agentic enterprise boom.

By Sean Mitchell • 3 min read • Mon, 5th Jan 2026
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Software-as-a-Service

Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025
AI, security skills reshape tech jobs across India's cities
DevOps

AI, security skills reshape tech jobs across India's cities

AI and cybersecurity roles are reshaping India's tech workforce, as tier-2 cities rise as hubs for next-generation digital skills.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025