Service catalogue stories
Zendesk launches AI-powered voice agents & analytics upgrades
Last month
#
service catalogue
Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.
Softonic sees surge in wellness app downloads during April
Thu, 24th Apr 2025
#
service catalogue
Softonic reports a surge in downloads of stress-relief apps during Stress Awareness Month, with wellness tools now doubling on its platform in a year.
ServiceNow expands AI portfolio with powerful generative AI capabilities
Fri, 17th Nov 2023
#
service catalogue
ServiceNow boosts AI portfolio with generative AI capabilities, offering swift services and enhanced productivity.
The top 3 IT opportunities for 2016
Wed, 13th Jan 2016
#
service catalogue
IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation’s strategy.
Moving from blame to predictability – Service Modelling
Fri, 9th Oct 2015
#
service catalogue
Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.
Making a case for the cloud
Tue, 1st Mar 2011
#
service catalogue
As Baby Boomers retire, the rise of Gen X and digital natives pressures businesses and governments to adopt advanced cloud solutions for future success.
Survey: Half of IT departments fail to deliver value
Sat, 3rd Oct 2009
#
service catalogue
A global survey by Axios Systems reveals over half of IT executives fail to meet business value expectations, with a predominant focus on cost reduction.