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Service catalogue stories
Zendesk launches AI-powered voice agents & analytics upgrades
Thu, 9th Oct 2025
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uc
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data analytics
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cx
Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.
Softonic sees surge in wellness app downloads during April
Thu, 24th Apr 2025
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gaming
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digital entertainment
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apps
Softonic reports a surge in downloads of stress-relief apps during Stress Awareness Month, with wellness tools now doubling on its platform in a year.
ServiceNow expands AI portfolio with powerful generative AI capabilities
Fri, 17th Nov 2023
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digital transformation
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rpa
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genai
ServiceNow boosts AI portfolio with generative AI capabilities, offering swift services and enhanced productivity.
The top 3 IT opportunities for 2016
Wed, 13th Jan 2016
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cx
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martech
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hcm
IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.
Making a case for the cloud
Tue, 1st Mar 2011
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private cloud
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public cloud
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converged infrastructure
As Baby Boomers retire, the rise of Gen X and digital natives pressures businesses and governments to adopt advanced cloud solutions for future success.
Survey: Half of IT departments fail to deliver value
Sat, 3rd Oct 2009
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risk & compliance
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service catalogue
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axios systems
A global survey by Axios Systems reveals over half of IT executives fail to meet business value expectations, with a predominant focus on cost reduction.