Service catalogue Stories

Australian Stories

Service catalogue stories

From chaos to code efficiency: AI's big software development shift

Australian firms risk shifting bottlenecks from coding to testing and security as AI boosts developer output but leaves workflows fragmented.

By Craig Nielsen • 5 min read • Tue, 7th Apr 2026

Global Stories

Service catalogue stories

Privileged Access Management

Keeper launches Freshservice workflow for access approvals

IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.

By Raphael Veloso • 3 min read • Last week

DevOps

Cycloid launches managed environments for platform teams

Platform teams can now enforce access, naming and tagging rules automatically, reducing ticket-driven deployment delays and chargeback errors.

By Sean Mitchell • 3 min read • Thu, 25th Jun 2026

Software-as-a-Service

Calero named Leader in Gartner SaaS management report

With software costs under scrutiny, the ranking could bolster Calero's pitch to large buyers seeking tighter control over SaaS spend and licences.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026

DevOps

Cycloid launches managed environments for developer portals

Governance and cost controls are moving into the platform layer as new tools aim to cut manual requests and speed up deployments.

By Sean Mitchell • 4 min read • Wed, 24th Jun 2026

DevOps

Cycloid adds versioning for service catalogue stacks

Platform teams can now stage infrastructure changes without forcing all users onto the latest release, reducing upgrade risk for production systems.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Mar 2026

DevOps

Kong unveils AI Connectivity roadmap for unified control

Kong outlines AI Connectivity roadmap to unify governance, routing and cost controls across APIs, models and agent-based AI workloads.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026

Unified Communications

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025

Gaming

Softonic sees surge in wellness app downloads during April

Softonic reports a surge in downloads of stress-relief apps during Stress Awareness Month, with wellness tools now doubling on its platform in a year.

By Catherine Knowles • 3 min read • Thu, 24th Apr 2025

Digital Transformation

ServiceNow expands AI portfolio with powerful generative AI capabilities

ServiceNow boosts AI portfolio with generative AI capabilities, offering swift services and enhanced productivity.

By Sean Mitchell • 3 min read • Fri, 17th Nov 2023

Customer Experience

The top 3 IT opportunities for 2016

IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.

By Shannon Williams • 2 min read • Wed, 13th Jan 2016

Private Cloud

Making a case for the cloud

As Baby Boomers retire, the rise of Gen X and digital natives pressures businesses and governments to adopt advanced cloud solutions for future success.

By Staff Writer • 4 min read • Tue, 1st Mar 2011

Risk & Compliance

Survey: Half of IT departments fail to deliver value

A global survey by Axios Systems reveals over half of IT executives fail to meet business value expectations, with a predominant focus on cost reduction.

By Staff Writer • 1 min read • Sat, 3rd Oct 2009