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Kinetic IT wins AUD $250 million WA police IT contract
Digital Transformation

Kinetic IT wins AUD $250 million WA police IT contract

The deal will put core policing technology support under one provider across 15 districts, more than 200 sites and 8,800 staff.

By Joseph Gabriel Lagonsin • 3 min read • Last week
xAmplify buys Accelerate IT in Western Australia push
Digital Transformation

xAmplify buys Accelerate IT in Western Australia push

The deal gives the technology services group a Western Australian foothold and broadens its ServiceNow reach as buyers seek fewer suppliers.

By Raphael Veloso • 4 min read • Last month
Zendesk launches specialised AI agents for commerce
Digital Transformation

Zendesk launches specialised AI agents for commerce

Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Global Stories

ServiceNow stories

LogicMonitor launches AI-led IT model with governed action
Hybrid Cloud

LogicMonitor launches AI-led IT model with governed action

Enterprises under pressure from alert overload may gain faster incident as the platform ties AI recommendations to strict human approvals and audit trails.

By Sofiah Nichole Salivio • 4 min read • Today
Reco raises USD $55 million as AI agent security grows
Identity and Access Management

Reco raises USD $55 million as AI agent security grows

Backers are betting that enterprise AI oversight will need sharper tools, as the security software company brings total funding to USD $140 million.

By Joseph Gabriel Lagonsin • 5 min read • 2 days ago
Reco raises USD $55 million in AT&T Ventures-backed round
Application Security

Reco raises USD $55 million in AT&T Ventures-backed round

The deal lifts Reco's total funding to USD $140 million as enterprises race to govern AI agents linked to sensitive systems and data.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Keeper passes 100,000 customers amid AI security push
Privileged Access Management

Keeper passes 100,000 customers amid AI security push

Identity security spending is rising as firms grapple with AI access risks, helping Keeper Security pass 100,000 organisations and USD $240 million ARR.

By Sean Mitchell • 3 min read • Last week
Exclusive Networks launches ServiceNow unit across region
Digital Transformation

Exclusive Networks launches ServiceNow unit across region

Partners across Europe and the Middle East will get new support for cybersecurity and AI governance as the unit goes live this month.

By Raphael Veloso • 4 min read • Last week
NETSCOUT adds MCP links to Omnis AI Insights platform suite
Data governance

NETSCOUT adds MCP links to Omnis AI Insights platform suite

The upgrade gives IT teams direct access to curated network evidence in AI tools, helping cut token use while improving incident checks.

By Raphael Veloso • 4 min read • This month
Josh Bersin launches Jupiter for Galileo HR assistant
Software-as-a-Service

Josh Bersin launches Jupiter for Galileo HR assistant

It aims to cut hallucinations and give HR teams faster, cited answers inside Copilot, Workday and other workplace systems.

By Sofiah Nichole Salivio • 5 min read • Last month
Okta-led alliance unveils blueprint for AI agent security
Data Protection

Okta-led alliance unveils blueprint for AI agent security

With Fortune 500 firms expected to deploy vast armies of agents, the alliance aims to curb access risks as AI tools spread across business systems.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Hexnode launches Synapse AI layer for IT workflows
Endpoint Protection

Hexnode launches Synapse AI layer for IT workflows

It aims to cut manual handoffs in onboarding, access changes and incident response by linking multiple enterprise tools under one AI layer.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

ServiceNow stories

PDQ expands API access & integrations across plans
Software-as-a-Service

PDQ expands API access & integrations across plans

Broader automation is now available to all customers as PDQ opens up data links for vulnerability, deployment and asset management workflows.

By Joseph Gabriel Lagonsin • 3 min read • Last month
de Novo appoints Lynette Slater as Chief Executive
Software-as-a-Service

de Novo appoints Lynette Slater as Chief Executive

The Welsh digital transformation firm is reshaping its senior team as it expands across public sector and private clients.

By Sofiah Nichole Salivio • 3 min read • Last month
Thrive appoints John Toney as security services chief
Digital Transformation

Thrive appoints John Toney as security services chief

The hire deepens Thrive's push into cybersecurity as customers seek outside help with threat detection, response and risk management.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Cloudhouse launches Guardian Essentials for audits
Hybrid Cloud

Cloudhouse launches Guardian Essentials for audits

Enterprises under audit pressure can now trace unauthorised IT changes in days, as the tool connects to existing ServiceNow and AWS data.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • Last month