Services stories

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

Zeller unveils Australia's first developer-driven payment suite, boosting omnichannel payment solutions for large, multi-site enterprises nationwide.

FICC proposes new Collateral-in-Lieu service to cut double-margining, boosting capital and margin efficiency ahead of US Treasury Clearing mandate compliance.

Healthcare organisations face a surge in cyberattacks and AI-driven threats, with 46% reporting increased attacks and only 29% feeling prepared for AI risks.

Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.

Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

AlayaCare launches its Client Intelligence Suite in Australia, leveraging AI to predict risks in home care, enhancing service delivery amid sector changes.

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Adobe's 2024 Digital Government Index highlights that enhancing digital services could save Australia $12 billion and improve access for citizens.

A new report reveals Australian councils are struggling to meet digital service demands amid growing community expectations for streamlined access.

New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.

Understanding the top six causes of software outages, from bugs to spikes in demand, is key for organisations to enhance service reliability.

Nebula Global Services has gained Premier Services Partner status with Verkada, aiming to enhance global safety and sustainability through unified technology.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.

Australian cyber security firm CSO Group and AI integrator xAmplify have merged to form MARQ1, set to be Australia's largest home-grown cyber and AI services group.

Sydney's Open Union partners with L2X Networks to boost open network systems across Asia Pacific, enhancing performance and cutting costs for enterprises.

GoCardless has acquired Nuapay from EML Payments, aiming to enhance its payment capabilities and expand its services in new sectors and markets.