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Austin Technology acquires Lumity to boost AI & automation services
Unified Communications

Austin Technology acquires Lumity to boost AI & automation services

Austin Technology has acquired Perth-based Lumity to bolster AI, automation, cloud, and telephony services for Australian businesses, expanding its tech capabilities.

By Kaleah Salmon • 4 min read • Wed, 10th Sep 2025
Meals on Wheels SA supporting its critical customer service function with UCaaS
Artificial Intelligence

Meals on Wheels SA supporting its critical customer service function with UCaaS

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

By RingCentral • 4 min read • Tue, 1st Oct 2024
Peak Insight deploys Webex solution for Opal Packaging Australia
Unified Communications

Peak Insight deploys Webex solution for Opal Packaging Australia

Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023

Global Stories

Telephony stories

Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Unified Communications

Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset

Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

By Darren Price • 3 min read • Thu, 18th Dec 2025
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Salesforce & Google deepen AI partnership with Agentforce 360
Customer Relationship Management

Salesforce & Google deepen AI partnership with Agentforce 360

Salesforce and Google deepen AI partnership with Agentforce 360, integrating Gemini Enterprise to boost productivity and streamline workflows across Google Workspace.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025
Zoom & Mitel launch hybrid communications solution
Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
Alcatel-Lucent Enterprise wins cloud award for best telephony use
Software-as-a-Service

Alcatel-Lucent Enterprise wins cloud award for best telephony use

Alcatel-Lucent Enterprise has won the Best Use of Telephony / Unified Communications in Cloud Computing at the 2024/25 Cloud Awards, showcasing excellence in innovation.

By Melania Watson • 2 min read • Fri, 21st Feb 2025
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Unified communications market to expand to USD $187.6 billion by 2031
Unified Communications

Unified communications market to expand to USD $187.6 billion by 2031

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Three reasons contact centres are embracing Open CcaaS
Customer Relationship Management

Three reasons contact centres are embracing Open CcaaS

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

By Martyn Riddle • 5 min read • Thu, 21st Mar 2024

Stories from Other Regions

Telephony stories

NFON aims for market leadership with new AI strategy
Digital Transformation

NFON aims for market leadership with new AI strategy

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Derby & Burton NHS to upgrade telephony with Cinos partnership
Unified Communications

Derby & Burton NHS to upgrade telephony with Cinos partnership

University Hospitals of Derby and Burton NHS Trust partners with Cinos to launch cloud-based telephony service improving cross-site communication and collaboration.

By Shannon Williams • 3 min read • Fri, 6th Sep 2024
Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery
DevOps

Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery

IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.

By Imee Dequito • 2 min read • Wed, 17th Apr 2024
Evergreen acquires Digital Origin in UK managed IT services expansion
Endpoint Protection

Evergreen acquires Digital Origin in UK managed IT services expansion

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

By Catherine Knowles • 2 min read • Mon, 8th Apr 2024
Green Insurer teams up with IPI for advanced customer contact services
Unified Communications

Green Insurer teams up with IPI for advanced customer contact services

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

By Imee Dequito • 3 min read • Mon, 11th Dec 2023