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Ultra Fast Broadband (UFB) stories

Point of sale innovation
Unified Communications

Point of sale innovation

Innovations in POS technology revolutionize retail, catering to consumer demands for speed and convenience, reshaping shopping experiences.

By Staff Writer • 6 min read • Tue, 1st Feb 2011
POS and the PCI
Unified Communications

POS and the PCI

In NZ, only 2 POS suites meet PCI DSS, a must for businesses handling card data, yet many unaware, leaving a gap in market security.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
Remote users in WAN jam
Unified Communications

Remote users in WAN jam

Enterprises face WAN woes as remote workloads strain networks, prompting a push towards optimisation to improve speed and efficiency.

By Staff Writer • 10 min read • Tue, 1st Feb 2011
People first, employees second
Unified Communications

People first, employees second

Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.

By Staff Writer • 4 min read • Tue, 1st Feb 2011
24/7 and social
Unified Communications

24/7 and social

Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.

By Staff Writer • 6 min read • Tue, 1st Feb 2011
Fine-tuned banter
Unified Communications

Fine-tuned banter

Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.

By Staff Writer • 4 min read • Tue, 1st Feb 2011
Entangled in the social web
Unified Communications

Entangled in the social web

Brett Waters, Vice President Asia Pacific – South, RightNow, says it's time for the call centre to listen rather than deflect.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
New-breed “Social CRM”
Customer Relationship Management

New-breed “Social CRM”

Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
Thanks for complaining
Unified Communications

Thanks for complaining

New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
Bring the noise
Unified Communications

Bring the noise

NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.

By Staff Writer • 11 min read • Tue, 1st Feb 2011
Telecom needs more time to separate
Unified Communications

Telecom needs more time to separate

Telecom delays its business split, awaiting a deal with Crown Fibre for the UFB project. New timeline post-agreement, says CEO Paul Reynolds.

By Staff Writer • 1 min read • Thu, 20th Jan 2011
Microsoft opens new tech marketplace in NZ
Unified Communications

Microsoft opens new tech marketplace in NZ

Microsoft launches Pinpoint in NZ, a tech marketplace aimed at connecting businesses with innovative solutions and expertise.

By Staff Writer • 1 min read • Wed, 19th Jan 2011
At the mercy of Giants
Unified Communications

At the mercy of Giants

NZ households with broadband soar to 63%, driving online sales and challenging local retailers against global giants like Amazon.

By Staff Writer • 6 min read • Sat, 1st Jan 2011
UFB: Government confirms three more cities - Updated
Unified Communications

UFB: Government confirms three more cities - Updated

Christchurch, Rangiora and Dunedin join the queue as Telecom gets its first look in. First fibre goes to ground this week.

By Staff Writer • 3 min read • Mon, 13th Dec 2010
Roundup: The 2010 VGAs
Gaming

Roundup: The 2010 VGAs

BioWare's Mass Effect 3 reveal steals the show at Spike TV's 2010 VGAs, promising an epic battle for Earth in holiday 2011.

By Staff Writer • 1 min read • Mon, 13th Dec 2010
Zeacom receives $2.11m tech grant
Unified Communications

Zeacom receives $2.11m tech grant

Zeacom secures a $2.11m tech grant to boost its R&D and global marketing, aiming to scale in the high growth Unified Communications sector.

By Staff Writer • 1 min read • Fri, 10th Dec 2010
Kaseya's MSP of the year award comes to NZ
Unified Communications

Kaseya's MSP of the year award comes to NZ

Auckland's Maclean clinches Kaseya's esteemed MSP of the Year award, a first for NZ, marking a major leap in managed services excellence.

By Staff Writer • 2 min read • Fri, 10th Dec 2010
2010's best-selling iTunes items revealed
Unified Communications

2010's best-selling iTunes items revealed

Apple unveils 2010's iTunes chart-toppers, with Katy Perry and Avatar leading amidst a gaming innovation frenzy.

By Staff Writer • 1 min read • Fri, 10th Dec 2010
Cisco study reveals cloud computing trends
Unified Communications

Cisco study reveals cloud computing trends

The Connected World Report finds IT professionals are embracing virtualisation, cloud computing, desktop virtualisation and unified data centre infrastructure.

By Staff Writer • 2 min read • Fri, 10th Dec 2010