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NICE acquires LiveVox, bolstering customer experience with AI integration
Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023
Are your communications just good enough or great?
Customer Relationship Management

Are your communications just good enough or great?

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

By Peter Hughes • 4 min read • Thu, 25th May 2023
Ramco Systems appoints senior leaders for its Global Payroll Business
Unified Communications

Ramco Systems appoints senior leaders for its Global Payroll Business

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

By Sean Mitchell • 2 min read • Fri, 21st Apr 2023
Tata Communications launches cloud-based calling solution for global enterprises
Cloud Services

Tata Communications launches cloud-based calling solution for global enterprises

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.

By Shannon Williams • 2 min read • Wed, 29th Mar 2023
Medallia appoints Adam Maine as ANZ Country Manager
Unified Communications

Medallia appoints Adam Maine as ANZ Country Manager

Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.

By Sean Mitchell • 2 min read • Thu, 23rd Feb 2023
SOTI lists key IT trends impacting ANZ markets in 2023
Cloud Security

SOTI lists key IT trends impacting ANZ markets in 2023

The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.

By Gaurav Sharma • 4 min read • Fri, 16th Dec 2022
Springboard, Cataleya to offer switching infrastructure solutions
Unified Communications

Springboard, Cataleya to offer switching infrastructure solutions

The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.

By Shannon Williams • 3 min read • Fri, 23rd Sep 2022
Motorola Solutions celebrates 50 years in Malaysia
Semiconductors

Motorola Solutions celebrates 50 years in Malaysia

Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.

By Zach Thompson • 3 min read • Wed, 17th Aug 2022
Devoli appoints William Graham as sales director
Voice

Devoli appoints William Graham as sales director

William Graham joined Devoli as sales director. The company provides network automation tools and services to Australasia for better efficiency.

By Zach Thompson • 1 min read • Fri, 3rd Jun 2022
SecureCo and IBM partner to deliver Intelligent Voice Platform
Unified Communications

SecureCo and IBM partner to deliver Intelligent Voice Platform

The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.

By Shannon Williams • 3 min read • Mon, 9th May 2022
Dubber acquires Notiv, adding AI-enabled transcription capabilities
Biometrics

Dubber acquires Notiv, adding AI-enabled transcription capabilities

Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.

By Staff Writer • 2 min read • Mon, 20th Sep 2021
Motorola updates tech for resource industry safety
Digital Entertainment

Motorola updates tech for resource industry safety

Launches video and voice features to help resources companies adhere to face mask and social distancing rules.

By Staff Writer • 3 min read • Thu, 20th Aug 2020
Broadband data and voice minutes skyrocket as Auckland re-enters lockdown - Vodafone
Unified Communications

Broadband data and voice minutes skyrocket as Auckland re-enters lockdown - Vodafone

Auckland's return to lockdown has led to a 33% increase in fixed broadband data and a 45% rise in voice minutes, according to Vodafone NZ.

By Shannon Williams • 3 min read • Tue, 18th Aug 2020
Ivanti Wavelink and Manhattan Associates tackle voice solutions for warehousing
Partner Programmes

Ivanti Wavelink and Manhattan Associates tackle voice solutions for warehousing

Ivanti Wavelink partners with Manhattan Associates to bring voice-enablement solutions to warehousing in South East Asia.

By Catherine Knowles • 3 min read • Tue, 21st Jul 2020
Research trials new way to stop voice spoofers in their tracks
Biometrics

Research trials new way to stop voice spoofers in their tracks

CSIRO's Data61 has developed Void, a pioneering tech to detect voice spoofing in assistants like Alexa and Siri, addressing rising cybersecurity concerns.

By Sara Barker • 3 min read • Tue, 23rd Jun 2020

Stories from Other Regions

Voice stories

Boots on the ground: AI and Blockchain at the Best Design Awards
Artificial Intelligence

Boots on the ground: AI and Blockchain at the Best Design Awards

'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.

By Sean Mitchell • 3 min read • Sat, 7th Oct 2023
Spark announces next phase of landline voice calling upgrade, ends voice-over-copper services
Copper Network

Spark announces next phase of landline voice calling upgrade, ends voice-over-copper services

Spark to upgrade landline voice calling in Devonport, Auckland and Miramar, Wellington. Customers can choose voice over wireless or voice over fibre.

By Shannon Williams • 5 min read • Thu, 16th Jul 2020