Zendesk stories - Page 2

Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.

PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.

Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.