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Chatbots Stories

Australian Stories

Chatbots stories

What the wedding industry reveals about how we actually adopt AI
Personalisation

What the wedding industry reveals about how we actually adopt AI

The data suggests couples will happily use AI for drafts and planning, but rarely for choices that could haunt them for years.

By Dominic Vivarini • 6 min read • This month

Global Stories

Chatbots stories

Boomi adds Snowflake Cortex support to Agentstudio
Digital Transformation

Boomi adds Snowflake Cortex support to Agentstudio

Businesses can now govern multiple AI agents in one place as Boomi extends Agentstudio to Snowflake Cortex Agents for joint customers.

By Sean Mitchell • 4 min read • Last week
OpenAI rolls out ChatGPT memory system to US users
Data Protection

OpenAI rolls out ChatGPT memory system to US users

ChatGPT's new memory overhaul aims to keep personal details current and useful, with wider access set to follow in coming weeks.

By Mark Tarre • 4 min read • This month
ICS.AI builds dialect-aware AI with Sheffield University
AI Ethics & Governance

ICS.AI builds dialect-aware AI with Sheffield University

Residents could face poorer access to council services unless AI systems can cope with regional accents and dialects, a UK project now testing that live.

By Sofiah Nichole Salivio • 4 min read • This month
Tendfor updates Teams customer service with AI tools
Unified Communications

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • This month
Netskope launches AI Command Centre for security teams
Data Protection

Netskope launches AI Command Centre for security teams

Only 6% of security teams can see all AI deployments, leaving most organisations exposed as use of shadow tools surges.

By Mark Tarre • 4 min read • This month
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • This month
McKinsey flags widening B2B gap as AI lifts leaders
Digital Transformation

McKinsey flags widening B2B gap as AI lifts leaders

Roughly one in three B2B suppliers still lack online purchasing, even as buyers and rivals increasingly shift spending and research online.

By Sofiah Nichole Salivio • 4 min read • This month
Hyland launches agentic AI platform for enterprises
Document Management

Hyland launches agentic AI platform for enterprises

Regulated firms could gain tighter oversight and faster document workflows as Hyland adds agent controls, context tools and sector packages.

By Sofiah Nichole Salivio • 4 min read • This month
BenQ unveils AI ecosystem spanning industry & healthcare
Robotics

BenQ unveils AI ecosystem spanning industry & healthcare

Rising demand for computing power and cooling is pushing BenQ's AI push beyond pilots into practical use across factories, hospitals and shops.

By Sean Mitchell • 3 min read • This month
Travelport, Cognizant & Anthropic team up on AI bookings
Digital Transformation

Travelport, Cognizant & Anthropic team up on AI bookings

The tie-up aims to cut manual booking work and speed travel software delivery as AI chat tools reshape how trips are planned and sold.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Chatbots stories

Irish tech leaders cite skills gaps as AI investment rises
Digital Transformation

Irish tech leaders cite skills gaps as AI investment rises

Skills shortages are now holding back Ireland's tech chiefs as AI investment jumps, with most firms still unable to deploy it at speed.

By Joseph Gabriel Lagonsin • 5 min read • Last week
AI writing use linked to weaker live chat confidence
Enterprise Resource Planning

AI writing use linked to weaker live chat confidence

Frequent users were more likely to feel shaky in live exchanges, even as many said AI made them feel more polished in writing.

By Regine Laguilles • 4 min read • Last week
Carney unveils AI strategy, $200B in economic growth goal
Data Protection

Carney unveils AI strategy, $200B in economic growth goal

Ottawa's five-year push aims to lift adoption, create 250,000 AI jobs and curb the talent drain as Canada races to catch up.

By Jake MacAndrew • 4 min read • Last week
Financial leaders fear AI could harm vulnerable customers
Fintech

Financial leaders fear AI could harm vulnerable customers

Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.

By Karen Joy Bacudo • 5 min read • This month
Motive expands UK platform with new AI fleet tools
Software-as-a-Service

Motive expands UK platform with new AI fleet tools

UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.

By Sean Mitchell • 6 min read • This month
AI tools used by 36% of grocery shoppers, survey finds
Digital Transformation

AI tools used by 36% of grocery shoppers, survey finds

Supermarkets may need to rethink product data and pricing as AI assistants shape how shoppers compare grocery deals before buying.

By Joseph Gabriel Lagonsin • 4 min read • This month