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Consumer expectations stories

Amazon Australia uses AI to cut delivery packaging
Customer Experience

Amazon Australia uses AI to cut delivery packaging

Amazon Australia has deployed homegrown AI to expand box-free deliveries, slashing packaging and cutting waste across its network.

By Kaleah Salmon • 4 min read • Wed, 25th Mar 2026
Manhattan wins ABA100 award for warehouse innovation
Digital Transformation

Manhattan wins ABA100 award for warehouse innovation

Manhattan wins the ABA100 Supply Chain Innovation Award in Australia for its AI-driven, cloud-native Active Warehouse Management platform.

By Sean Mitchell • 3 min read • Tue, 24th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026

Global Stories

Consumer expectations stories

Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
Generational divides shape how shoppers use green data
Marketing Technologies

Generational divides shape how shoppers use green data

Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
A deep dive into ANZ's travel insurance landscape - through the lens of payments
Digital Transformation

A deep dive into ANZ's travel insurance landscape - through the lens of payments

In ANZ's booming travel insurance market, slick payments now make or break policy sales, customer loyalty and rapid claim payouts.

By Worldpay • 4 min read • Thu, 5th Mar 2026
Shoppers ditch Australian brands over poor site search
Digital Transformation

Shoppers ditch Australian brands over poor site search

Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
Smart Communications gains CSA STAR Level 2 in Singapore
Data Protection

Smart Communications gains CSA STAR Level 2 in Singapore

Smart Communications secures CSA STAR Level 2 in Singapore for its AWS-hosted SmartCOMM and SmartIQ, boosting cloud security assurance.

By Sean Mitchell • 4 min read • Tue, 3rd Mar 2026
Marketing Society adds two marketing chiefs in Hong Kong
Agricultural Technology

Marketing Society adds two marketing chiefs in Hong Kong

The Marketing Society names Chubb Life and Driscoll's CMOs to its Hong Kong board, boosting APAC reach with insurance and agrifood expertise.

By Mark Tarre • 3 min read • Wed, 25th Feb 2026
Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Visa survey shows trust gap on AI at online checkout
Data Protection

Visa survey shows trust gap on AI at online checkout

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026

Stories from Other Regions

Consumer expectations stories

Plaid says AI is reshaping consumer finance expectations
Data Protection

Plaid says AI is reshaping consumer finance expectations

More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.

By Karen Joy Bacudo • 4 min read • Last month
Britons would ditch heating before internet, survey finds
Unified Communications

Britons would ditch heating before internet, survey finds

A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.

By Kaleah Salmon • 4 min read • Last month
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
NZ small businesses embrace AI but struggle to scale use
Digital Transformation

NZ small businesses embrace AI but struggle to scale use

Over half of SMEs in New Zealand now use AI, but most still lack training and strategy to turn experiments into real productivity gains.

By Catherine Knowles • 4 min read • Tue, 10th Mar 2026
UK shoppers prize accurate updates over rapid delivery
Customer Experience

UK shoppers prize accurate updates over rapid delivery

UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
AI designs & TV timelines putting NZ renovators at risk
DevOps

AI designs & TV timelines putting NZ renovators at risk

New Zealand homeowners risk costly shocks as AI design apps and TV-style timelines ignore real-world consents, structure and site limits.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026