Customer engagement stories - Page 33
Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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data analytics
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cx
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martech
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
AWS unites with Immutable to integrate game studios into Web3
Fri, 13th Oct 2023
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gaming
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uc
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hyperscale
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
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cx
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martech
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commerce systems
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
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data analytics
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cx
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martech
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
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Nintex appoints Mini Peiris as new Chief Marketing Officer
Wed, 4th Oct 2023
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cx
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martech
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it automation
Mini Peiris joins Nintex to steer global marketing strategy, aiming to solidify the company's industry-leading position.
Video: 10 Minute IT Jams - An update from Eagle Eye
Mon, 25th Sep 2023
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saas
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cx
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martech
Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.
Video: 10 Minute IT Jams - An update from XRii
Fri, 22nd Sep 2023
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cx
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martech
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ai
Matthew Endresz, who is the CEO of XRii, joins us today to tell us more about XRii and what they are doing in the APAC region.
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Thu, 21st Sep 2023
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cx
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martech
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partner programmes
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
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Sectigo Strengthens Channels with Key Executive Hires
Mon, 18th Sep 2023
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data analytics
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cx
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martech
Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.
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XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
Thu, 14th Sep 2023
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data analytics
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cx
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martech
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.
What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
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cx
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martech
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partner programmes
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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cx
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martech
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genai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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uc
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data analytics
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hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
AWS, Twilio expand partnership, focus on AI capabilities
Thu, 27th Jul 2023
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hyperscale
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public cloud
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cx
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
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Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Fri, 21st Jul 2023
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cx
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martech
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yahoo
Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.
Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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uc
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cx
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martech
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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paas
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cx
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martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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uc
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paas
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cx
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
Marketers look to generative AI as customer expectations increase: Adobe
Fri, 16th Jun 2023
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cx
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martech
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genai
As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.