Customer engagement Stories - Page 34

Global Stories

Customer engagement stories

ECI launches AI Agent to streamline eCommerce operations & fraud detection

ECI launches an AI Agent within its EvolutionX platform to help eCommerce merchants streamline operations, boost revenue, and improve fraud detection in real time.

By Sean Mitchell • 3 min read • Fri, 7th Nov 2025

Network Infrastructure

Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth

Expereo appoints Noel Hamill as Chief Marketing Officer to spearhead global marketing and drive growth of its expereoOne Network-as-a-Service platform.

By Melvin Hipolito • 3 min read • Fri, 7th Nov 2025

Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025

Customer Experience

B2B tech CMOs face pressure to prove ROI amid wider remits

B2B technology CMOs face greater pressure to prove ROI amid wider roles, budget cuts, and rising AI use, reveals the CMO Survey 2025.

By Melvin Hipolito • 3 min read • Wed, 5th Nov 2025

Customer Experience

Amperity introduces Real-Time Profiles for instant personalisation

Amperity launches Real-Time Profiles, combining live activity with historical data to enable instant, personalised customer experiences across marketing and service.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025

Data Analytics

Beyond the transaction: Top loyalty trends for 2026

Loyalty experts in APAC predict 2026 will see AI-driven hyperpersonalisation, real-time offers, gamification, and seamless omnichannel experiences revolutionising customer loyalty.

By Staff Writer • 5 min read • Fri, 31st Oct 2025

Customer Experience

Showpad & Bigtincan unite under new CEO to drive AI sales growth

Showpad and Bigtincan have merged under new CEO Apratim Purakayastha to lead growth in AI-powered sales enablement across 50 countries.

By Sean Mitchell • 3 min read • Fri, 31st Oct 2025

Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025

Customer Experience

Paytronix unveils AI tool to boost hospitality marketing campaigns

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025

Customer Experience

QSIC expands APAC retail media team with Jaclyn Shaw appointment

QSIC appoints Jaclyn Shaw as Retail Media Partnerships Lead for APAC amid rising demand for in-store retail media and business expansion in the region.

By Melvin Hipolito • 3 min read • Thu, 30th Oct 2025

Unified Communications

Informatica unveils agentic AI updates to boost data trust & security

Informatica updates its Intelligent Data Management Cloud with new agentic AI features, enhancing data trust, security and automation for enterprises.

By Jed Nykolle Harme • 4 min read • Thu, 30th Oct 2025

Customer Experience

Furniture retailers see 3D & AR overtaking traditional photos

A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025

Data Analytics

Teradata launches AI Services to help firms achieve real ROI

Teradata unveils AI Services to help firms move AI from pilots to production, delivering clear ROI with expert guidance and sprint-based deployment.

By Melania Watson • 3 min read • Wed, 29th Oct 2025

Digital Transformation

One in three consumers swap at least one app for AI assistant

Nearly one in three consumers have replaced at least one app with an AI assistant, citing greater convenience and faster results, a TELUS Digital survey finds.

By Shannon Williams • 5 min read • Thu, 23rd Oct 2025

Data Analytics

IAG partners with Adobe to personalise insurance customer journeys

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025

Stories from Other Regions

Customer engagement stories

Customer Experience

Black Friday shifts to season-long shopping with value focus

Black Friday is no longer a single-day event, evolving into a season-long shopping period focused on value, wellbeing, and experiences, says new research.

By Kaleah Salmon • 4 min read • Wed, 5th Nov 2025

Customer Experience

UK marketers struggle with brand differentiation as AI rises

Nearly a third of UK marketers find it tough to differentiate their brands amid rising competition and AI-generated content as 2026 approaches.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025

Unified Communications

Kordia to deliver Dialpad's AI-powered contact centres locally

Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025