Customer engagement stories - Page 35

ONGO appoints Aye Myat Khine as CEO

Fri, 16th Sep 2022

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customer engagement

Amy Myat Khine appointed as CEO of ONGO, the largest digital payment platform for businesses in Myanmar, succeeding Allen Gilstrap.

Selina goh regional sales director asean(2)

Yubico appoints Selina Goh & Derix Suartyo as ASEAN regional sales director & ASEAN solutions engineering lead

Fri, 29th Jul 2022

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digital transformation

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Yubico hires Selina Goh and Derix Suartyo in roles to support strategic growth in APAC; both bring extensive experience in cybersecurity and IT infrastructure.

Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate vice president

Fri, 22nd Jul 2022

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microsoft

Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.

Twilio appoints Nicholas Kontopoulos as Asia Pacific & Japan marketing vice president

Fri, 3rd Jun 2022

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sap

Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.

Gavin jones vice president of apac at confluent 2(2)

Confluent appoints Gavin Jones as Australia & New Zealand sales vice president

Fri, 27th May 2022

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Confluent has appointed Gavin Jones as Australia and New Zealand sales VP, tasked with growing the company's presence in the region.

Twilio appoints Reeny Sondhi & Amy Holcroft as chief digital officer & chief privacy officer

Fri, 6th May 2022

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Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.

Twilio appoints Reeny Sondhi as Chief digital officer

Fri, 6th May 2022

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data analytics

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martech

Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.

Flintfox appoints Chris Dieringer as Chief Customer Officer

Fri, 1st Apr 2022

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digital transformation

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martech

Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.

Research finds more than half of APAC consumers think customer service is an afterthought

Thu, 20th Jan 2022

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Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

ActiveCampaign automates sales engagement into customer lifecycle

Mon, 8th Nov 2021

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sales

ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.

How card-linked loyalty programs will take eCommerce to the next level

Thu, 14th Oct 2021

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A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.

Genesys looks to humanise customer experiences with latest release

Fri, 8th Oct 2021

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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

The foundations of a modern data-driven organisation: Obtaining a clear view of the customer

Wed, 6th Oct 2021

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The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

Video: 10 Minute IT Jams - Who is dotdigital?

Wed, 6th Oct 2021

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data analytics

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martech

dotdigital is a marketing technology company, specialising in marketing automation, email and customer engagement services.

Adam flesch senior director fs strategy and management consulting lead publicis sapient 1

The importance of anticipatory design in mobile banking

Fri, 1st Oct 2021

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fintech

Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.

8x8 brings receptionist role into the future with latest offering

Wed, 29th Sep 2021

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8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

Video: 10 Minute IT Jams - A breakdown of Twilio Flex

Thu, 16th Sep 2021

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devops

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.

The opportunity for CIOs to impact the customer experience

Thu, 16th Sep 2021

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martech

The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.

'A question of respect' — Consumer reactions to poor digital services have hardened during the pandemic

Mon, 30th Aug 2021

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martech

Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.

Unleashing the power of retail loyalty: Who is getting it right?

Mon, 30th Aug 2021

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martech

Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.