Customer Loyalty stories - Page 18
Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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data analytics
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cx
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martech
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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cx
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martech
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
Video: 10 Minute IT Jams - An update from Eagle Eye
Mon, 25th Sep 2023
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saas
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cx
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martech
Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.
Manhattan Associates streamlines returns for omnichannel shopping
Fri, 8th Sep 2023
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devops
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cx
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martech
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.
Retailers called on to win over shoppers as cost of living rises
Thu, 7th Sep 2023
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cx
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martech
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branding
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.
The power behind personalised customer journeys
Mon, 4th Sep 2023
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data analytics
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cx
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martech
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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public cloud
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cx
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martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
Customer loyalty proves critical for grocery retailers
Wed, 28th Jun 2023
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edutech
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cx
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martech
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.
Khoros appoints Lindsay Sanchez as Chief Marketing Officer
Fri, 28th Apr 2023
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cx
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martech
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cmo
Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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cx
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martech
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zendesk
Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Value for money top of the list in building brand loyalty - report
Tue, 31st Jan 2023
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edutech
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cx
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martech
When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.
Saas industry veteran appointed new CEO at Acoustic
Fri, 20th Jan 2023
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saas
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cx
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martech
Acoustic, a global marketing and customer experience provider for B2C brands, has appointed Mark Cattini as its new CEO to accelerate its vision.
Talend appoints Casey George as Chief Revenue Officer
Fri, 11th Nov 2022
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data analytics
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hyperscale
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public cloud
Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.
Video: 10 Minute IT Jams - Introducing Loyalty Now
Tue, 8th Nov 2022
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crypto
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cx
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blockchain
Anurag Vasisth joins us to share more about Loyalty Now, its offerings, and the company's infrastructure in Asia Pacific.
Why the financial services industry needs to embrace 'relationship marketing'
Tue, 11th Oct 2022
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fintech
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cx
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martech
Fintech disruptors and a desire for personalized experiences are shaking up customer loyalty in the financial services industry.
Why QSRs need to 'cook up' a perfect customer loyalty solution
Tue, 11th Oct 2022
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semiconductors
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data analytics
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cx
Competition is heating up in APAC's QSR industry. To stay profitable, restaurants must embrace digital transformation and personalized marketing.
Loyalty, pricing and service are D2Cs biggest shortfalls
Thu, 22nd Sep 2022
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crm
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cx
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martech
There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.
How brands can use offline data to drive better decision-making
Wed, 24th Aug 2022
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data analytics
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cx
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martech
It's no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.
Salesforce unveils new offerings for consumer goods companies
Thu, 23rd Jun 2022
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data analytics
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cx
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martech
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Adobe survey reveals link between brand trust and consumer buy-in
Wed, 22nd Jun 2022
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cx
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martech
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adobe
Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.