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Customer retention Stories

Australian Stories

Customer retention stories

Elula's Sweeper wins work as regulators tighten scrutiny
Digital Transformation

Elula's Sweeper wins work as regulators tighten scrutiny

As scrutiny intensifies, the AI tool is helping firms spot billing and compliance errors sooner, reducing fines, remediation costs and customer harm.

By Sean Mitchell • 4 min read • Last week
Constructiv & Duda launch AI lead-routing websites
Software-as-a-Service

Constructiv & Duda launch AI lead-routing websites

Missed construction enquiries could fall as supplier sites now redirect unanswered leads to verified rivals within seconds, cutting delays and lost work.

By Mark Tarre • 4 min read • Last week

Global Stories

Customer retention stories

Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • Yesterday
8x8 launches four-tier partner programme for resellers
Software-as-a-Service

8x8 launches four-tier partner programme for resellers

Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.

By Mark Tarre • 4 min read • Last week
AvePoint lifts annual recurring revenue guidance after Q2
Disaster Recovery

AvePoint lifts annual recurring revenue guidance after Q2

Second-quarter growth in SaaS revenue and cash generation prompted the company to raise its full-year annual recurring revenue outlook.

By Karen Joy Bacudo • 3 min read • Last week
Cvent says APAC events now use AI in everyday work
Software-as-a-Service

Cvent says APAC events now use AI in everyday work

Event planners are now using AI to cut routine work and prove returns, as Cvent says APAC has moved past the experiment phase.

By Sofiah Nichole Salivio • 3 min read • Last week
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • Last week
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • Last week
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • Last week
LeanDNA appoints vice presidents in customer success push
Software-as-a-Service

LeanDNA appoints vice presidents in customer success push

Manufacturers using LeanDNA's software may see faster returns as the company expands its customer success and services leadership team.

By Mark Tarre • 4 min read • Last week
Thryv & Wix unveil partnership for small businesses
Software-as-a-Service

Thryv & Wix unveil partnership for small businesses

Small service firms could get a single platform for websites, bookings, marketing and payments if the tie-up is rolled out as planned.

By Karen Joy Bacudo • 4 min read • Last week
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Last week
Chargebee & Twikey link billing with bank payments
Software-as-a-Service

Chargebee & Twikey link billing with bank payments

Finance teams could cut manual reconciliation as the new link feeds bank payment status back into Chargebee in real time for SEPA collections.

By Karen Joy Bacudo • 4 min read • Last week
Octave names Veris geospatial partner in Australia
Smart Cities

Octave names Veris geospatial partner in Australia

Customers in government and defence will get local support in Australia and New Zealand as Veris takes on Octave's geospatial software distribution.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Customer retention stories

Eltropy sets out AI playbook for community lenders
Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Fold taps Lead Bank to bolster bitcoin account push
Crypto

Fold taps Lead Bank to bolster bitcoin account push

The tie-up should give users more account features, faster transfers and higher limits as Fold builds a fuller banking-style app around bitcoin.

By Karen Joy Bacudo • 4 min read • Last week
Saviynt launches Zuma AI identity security platform
Software-as-a-Service

Saviynt launches Zuma AI identity security platform

The platform targets firms struggling to govern AI agents and machine identities, as Saviynt tops USD $300 million in annual recurring revenue.

By Sean Mitchell • 4 min read • Last week